MCR Supervisor

Welcome to Warner Bros. Discovery… the stuff dreams are made of!

Who We Are

At Warner Bros. Discovery, we believe in the magic of storytelling. From wizards and dragons to the wonders of our planet, our vast portfolio of iconic content is brought to life by talented storytellers, innovative creators, and visionary dreamers. Here, you’ll find career-defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best self. Join us, and thrive in an environment where you are supported and celebrated!

Your New Role

As an MCR Supervisor, you will play a pivotal role in overseeing the Master Control Room (MCR) operations. Your mission? To ensure a reliable and efficient service in our dynamic 24/7 broadcast environment. You’ll coordinate people, processes, and technology to support high-profile live outputs, working closely with internal teams and external partners to maintain exceptional operational standards. If you’re passionate about guiding teams in live broadcast operations and enhancing service delivery, this is the perfect opportunity for you!

Your Role Accountabilities

• Supervise MCR shift operations in a fast-paced 24/7 environment.
• Manage the MCR team, focusing on wellbeing, development, culture, and performance.
• Create an engaging MCR environment that fosters collaboration during high-profile events.
• Coordinate staff rosters, ensuring the right skills are available for each event.
• Proactively oversee daily MCR activities, including fault investigation and resolution.
• Ensure the team is fully trained and prepared for all scheduled events.
• Encourage effective delegation and knowledge sharing within the MCR team.
• Represent the MCR in internal and external meetings.
• Contribute to planning future operational requirements and events.
• Collaborate with Production, T&O departments, and third-party providers for successful live content delivery.
• Attend operational, planning, and project meetings, influencing decision-making.
• Define and maintain MCR technical workflows and systems, including SOPs.
• Document and train on new workflows and systems.
• Troubleshoot technical issues and escalate faults as necessary.
• Write and compile detailed reports on MCR issues or outages.
• Undertake additional duties to support MCR operations.
• Provide day-to-day management for all staff on shift, overseeing 10+ direct reports.

Qualifications & Experience

• Previous supervisory or managerial experience with direct line management.
• Experience in staff training and maintaining/updating SOPs.
• Thorough understanding of MCR systems, equipment, and broadcast delivery models.
• Ability to identify project impacts and propose mitigating solutions.
• Expertise in troubleshooting technical issues and developing effective workarounds.
• Operational knowledge of MCR technology, including SDI and IP video/audio routing.
• Familiarity with IT networking infrastructure.
• Experience with broadcast control systems, ideally BNCS and Nevion Video IPath.
• Knowledge of various video standards, including UHD.
• Understanding of video and audio timing principles.
• Experience with diagnostic tools for video/audio issues.
• Familiarity with professional satellite contribution equipment.
• Understanding of contribution standards like J2K, H264, and HEVC.
• Experience in creating operational processes in collaboration with teams.

Working Conditions

The MCR operates 24/7/365, and this role is shift-based, requiring a 40-hour work week that includes weekends and public holidays.

How We Get Things Done

At WBD, our guiding principles are the core values that shape our operations. We encourage you to explore these values and see how they resonate with you. We look forward to discussing them during your interview!

Championing Inclusion at WBD

Warner Bros. Discovery is committed to building a diverse workforce that reflects a wide array of perspectives and experiences. As an equal opportunity employer, we consider qualified candidates based on merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion, marital status, pregnancy, parenthood, disability, or any other protected category.

If you’re a qualified candidate with a disability and require adjustments during the application process, we encourage you to seek the necessary accommodations.