Service Delivery Manager - £35,000 - £36,000 - West Midlands £35,000 - £36,000 + car allowance and excellent company perks West Midlands - single site based
Our client is a globally recognised Facilities Management Company who are currently looking for a Service Delivery Manager in the West Midlands.
As the SDM you will manage and develop the delivery of a diverse range of Total Facilities Management (TFM) services to meet operational and business requirements, ensuring contractual service level agreements and KPI's are met while operating to the needs to the business.
- To manage resources to meet daily delivery schedules and business requirements for these services within the prescribed budget
- To liaise with clients offering advice and knowledge regarding service issues
- To develop and maintain an effective working relationship so that Client needs are understood and the company reputation enhanced
- To foster an environment of continuous improvement to maximise customer satisfaction
- To lead and develop skilled teams to meet operational and business needs in a customer focused manner
- To support the team in continually reviewing operational procedures to maximise customer satisfaction
- To ensure that plans are in place to maintain staffing levels appropriate to meet contractual requirements
- To ensure that plans/rotas are in place to maintain a working 24/7 response via a call out process.
- To manage staff induction, training, and performance reviews of direct reports.
- To collate, analyse and review information. i.e. budgets, hours, forecasts to monitor and report on performance. Management of meetings as required
- To undertake regular monitoring of these service areas to ensure high standards.
I am looking for an excellent communicator who can handle issues of high sensitivity. You must have 2-3 years' experience working at a Middle Management level and come from a TFM Management background.
Service Delivery Manager - £35,000 - £36,000 - West Midlands
£35,000 - £36,000 + car allowance and excellent company perks
West Midlands - single site based
If you are interested in applying for the role, send your CV through to Katherine - email@example.com
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Posted 29 days ago