Lotus Bar is an Authentic Italian Cuisine, specialist cocktail bar and Award Winning nightclub based in the heart of Clapham!
We are looking for a Bar/Restaurant Manager to join the family and ensure that Lotus Bar continues to scoop up those awards!!
It is important that the right candidate is customer focussed and understands the importance of a high quality service. All applicants must posses strong communication skills.
- To deal with all club and restaurant related enquiries that come through via telephone, including table bookings
- To liaise with marketing manager regarding any events that involve dinner, with a view to increase restaurant revenue
- To hold monthly training sessions to ensure that all waiters and waitresses are clear on service adherents & are up to date with all offers etc
- To collate all service review forms and ensure that any necessary follow up action is carried out accordingly
- To handle any complaints or objections accordingly and later report to owners
- To be very clear on food and drinks menu & able to advise customers where necessary
- To carry out any bar/restaurant admin such as takeaway customer list (ensure that all new customers are logged), mailing lists are updated and sent to marketing manager.
- To ensure that all customers are being serviced to an extremely high standard and that staff members are clear on what they should be doing at all times.
- Club enquiries for customers that walk in
-Ensure that security is in place
-Look after till
-Change tab from restaurant to club
-Ensure that all glasses are removed by 11pm and replaced with polycarbonate
- To serve customers where necessary
- To have fun and be happy .. Our customers like to feel at home :)
FULL TIME 40 Hours Per Week
If you are a dedicated individual, ready for your next challenge... please apply with CV!
Posted 27 days ago