The Renewal Specialist is accountable for proactively monitoring, maintaining and extending service contracts for existing customers. The primary responsibility of this position is to monitor contract renewal terms and to actively engage with customers to determine most mutually beneficial actions that retain and expand the relationship. The Renewal Specialist will partner with sales, be primary contact with customers and provide guidance regarding continuing support and contract renewal. Uses seasoned judgment in non-routine renewal matters that maintains contract integrity and profitability.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
OTHER DUTIES AND RESPONSIBILITIES:
RELATIONSHIPS AND ROLES:
MINIMUM QUALIFICATIONS:(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Associate's degree or equivalent minimum; Bachelor's degree preferred.
Certifications or Licenses
Special Knowledge, Skills & Abilities
Communication Skills: These are critical to this position. Excellent communication skills - both verbal and written. Ability to read and interpret documents such as safety rules, business plans, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups employees, customers or vendors, etc. Ability to regularly, clearly and effectively communicate with Sales, Pricing, various other teams, and vendors.
Mathematical Skills: Possess numbers acumen. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry, statistical analysis and data modeling. Proficient with operations in MS Excel.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully. Looks beyond the obvious and doesn't stop at first answers. Outside the box thinker who looks for creative solutions.
Organizational Skills: Must be strongly detail-oriented and have project management and follow through skills. Ability to prioritize and multi-task. Ability to handle multiple proposals and deadlines at once.
Occasional travel by car, plane or bus.
PHYSICAL DEMANDS:(The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
WORK ENVIRONMENT:(The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Office environment (controlled climate).
Over the past two decades, Park Place Technologies has quickly expanded to become the premier data center hardware maintenance provider nationwide. Park Place Technologies is a 4-time VAR 500 award recipient, 4-time Crain's Leading Edge award winner, a Plain Dealer Best Place to Work, and is a 7-time Northcoast 99 winner - making it one of the fastest growing technology firms around, and one of the best places to work in NE Ohio. We maintained a negligible turnover rate and our "best place to work" status in 2016 not only with our years of record growth, but by cultivating a truly exceptional culture of career training, internal advancement, collaboration, and team & individual success. Make a big splash with a career at Park Place Technologies! Visit www.ParkPlaceTechnologies.com/Careers to learn more!
Posted 24 days ago