Effective Date: October 2, 2017
EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield
ZipRecruiter (and its subsidiaries, ZipRecruiter UK Ltd. And ZipRecruiter Ltd.), participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. ZipRecruiter is committed to subjecting all personal data received from European Union (EU) member countries and Switzerland, respectively, in reliance on each Privacy Shield Framework, to the Framework's applicable Principles. To learn more about the Privacy Shield Frameworks, and to view our certification, visit the U.S. Department of Commerce's Privacy Shield List. https://www.privacyshield.gov/list.
ZipRecruiter is responsible for the processing of personal data it receives, under each Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. ZipRecruiter complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, ZipRecruiter is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, ZipRecruiter may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Under certain conditions, more fully described on the Privacy Shield website, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.
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We collect several types of information from and about users of the Site and the products and services of ZipRecruiter (collectively, the "Services"), including:
We use information that we collect about you or that you provide to us, including any Personal Information:
IMPORTANT: Any Personal Information or content that you voluntarily disclose for public posting to our Services, such as User Content, becomes available to the public and may be accessed, used and stored by others around the world. Accordingly, you should not post sensitive personal information or any other information that you would not want made public to any other Site or application or to a public website. You should never provide your social security number, national insurance number, financial information, passport number, and other sensitive information.
We use appropriate technical and organizational measures to protect any Personal Information we process about you. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions and credit or debit card data will be encrypted.
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information, you acknowledge that:
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone and keep your account information secure. We urge you to be careful about giving out information in public areas of the Site like message boards.
We collect, process and store information when you send, receive, or engage with messages in connection with our Services. This includes information such as the number of messages you’ve sent and received, when you have viewed a message, details of who you’ve chatted with and when and which messages were responded to ("Message Data"). We may share limited portions of Message Data with third parties including other users of our Services, such as identifying active users of the message service, highlighting responsiveness to messages, or notifying a sender when a message has been viewed.
We also store your messages ("Message Content") to generally permit you to access your message history; however, we cannot guarantee access to all messages at all times, and messages may be removed or deleted, including in connection with changes in or interruptions of service with our vendors, changes to our Services or features, or ZipRecruiter’s or our vendors’ data retention processes or storage limitations. We may view Message Content to investigate or resolve technical or trust and safety issues or to improve our Services. We will never share Message Content with third parties except as required by law or with your consent.
We also may use automatic scanning technology on messages to allow us to recognize patterns on our messaging platform. These patterns may help us make your professional communications more efficient and informed and contribute to a safer and more secure job search experience. For example, our software may do the following:
Upon request, ZipRecruiter will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information please contact us at firstname.lastname@example.org. You may, of course, decline to submit Personal Information through our Services, in which case ZipRecruiter may not be able to provide certain services to you. You may update, delete inaccuracies, or correct your account information and email preferences at any time by logging into your account and selecting email/password. You can also submit a request to review, delete inaccuracies, correct and access the information about you by contacting us at email@example.com. We will respond to your request within a reasonable timeframe. If you make a request to access your Personal Information we may charge you a fee subject to a maximum specified by applicable law. We cannot delete your Personal Information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
If you wish to cancel your account, please contact us at firstname.lastname@example.org. Please note, since we keep track of past transactions, you cannot delete information associated with past transactions on the Site. In addition, it may be impossible to completely delete your information without some residual information because of backups. We also reserve the right to retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
To request removal of your Personal Information from our blog, community forums, or testimonials, contact us at email@example.com. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.
We may also use your information to contact you about our own and third-parties' goods and services that may be of interest to you. If you do not want us to use your information in this way, please check the relevant box located on the form on which we collect your data, adjust your user preferences in your account profile and /or click "Unsubscribe" in any e-mail communications we send you. You cannot opt-out of Services-related notices. Opting out may prevent you from receiving email messages regarding updates, improvements, offers, or new features or functionality.
If you choose to use our invitation service to invite a friend to our Services, we provide you with a link to copy and paste to share with your friends, or spread the word on Linkedin, Facebook or Twitter. We provide you with a unique link ID so that you earn credit for each friend that joins the site by following your link. Your friend may contact us to request that we remove this information from our database at firstname.lastname@example.org
If you wish to invite a friend to view our blog posts, we will ask you for that person's email address and automatically send an email invitation. ZipRecruiter stores this information to send this email, to register your friend if your invitation is accepted, and to track the success of our invitation service. Your friend may contact us to request that we remove this information from our database at email@example.com.
ZipRecruiter does not knowingly collect or solicit Personal Information from anyone under the age of 13 or knowingly allow such persons to register to use the Services. No one under age 13 is allowed to provide any Personal Information to ZipRecruiter or on the Site. In the event that we learn that we have collected Personal Information from a child under age 13, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at firstname.lastname@example.org.
California residents may choose to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes or choose to opt out of such disclosure. To make a request or to opt out at any time, please contact us email@example.com or mail us at the address provided below.
The Data Protection Act 1988 ("Act") gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
The ZipRecruiter websites are operated by ZipRecruiter, Inc., a Delaware corporation, located at 401 Wilshire Blvd., 11th Floor, Santa Monica, CA 90401, U.S.A. For the purposes of the Data Protection Act 1998, ZipRecruiter is the "data controller" in respect of personal information that we obtain in connection with the ZipRecruiter websites. We host and store your Personal Information on servers situated in the United States. These servers are owned and maintained by ZipRecruiter, Inc.
The use of information collected through our service shall be limited to the purpose of providing the service for which the Client has engaged ZipRecruiter.
ZipRecruiter acknowledges that you have the right to access your personal information. With respect to Personal Information provided by a client of ours (e.g., where we send job alert emails to job seekers on behalf of that client), we collect such information under the direction of that client and have no direct relationship with the individuals whose Personal Information we process. If you are a customer of such a ZipRecruiter client and would no longer like to be contacted by such client, please contact the client directly. If you seek access or want to correct, amend, or delete inaccurate data, you must direct your request to that ZipRecruiter client (the data controller). If requested to remove data, we will respond within a reasonable timeframe. We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by our service agreements with our Clients.
We will retain Personal Information that we process on behalf of our clients for as long as needed to provide services to our client. ZipRecruiter will retain this personal information as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and in accordance with our internal record keeping policies.
|U.S. Mailing Address||U.K. Mailing Address|
Attn: Business Affairs
401 Wilshire Blvd., 11th Floor,
Santa Monica, CA 90401, USA
ZipRecruiter UK Ltd.
2 Swan Lane,
London, EC4R, England, UK
Customer Support Questions: If you have questions about your User account, your subscription plan, job alerts, applications to Job Advertisements, or any other Services-related questions, please contact Customer Service at firstname.lastname@example.org or email@example.com, or call the following numbers:
US: 1-877-252-1062 (6am - 6pm PST)
UK: 0808-281-9407 (8am - 4:30pm GMT)
You can also use the Live Chat function on our websites if you have any questions.