Workforce Helpdesk Support Officer

We are one of the country's top performing NHS Foundation Trusts, looking after the wellbeing of around half a million people across Northumberland and North Tyneside - one of the largest geographical areas of any NHS Trust in England.

We deliver care from 11 acute sites including an emergency care hospital, general and community hospitals, an outpatient and diagnostic centre, an elderly care unit and an integrated health and social care facility.

We are rated 'outstanding' overall by the Care Quality Commission (CQC). We are one of the North East's largest employers with 9,500 dedicated members of staff. We have a Council of Governors with 70 members, representing the public, staff and some of our external partners.

We invest heavily in staff to ensure that the best talent is attracted, developed, looked after, and retained in every area of the organisation. Staff satisfaction is high and our staff consistently rate us as one of the best places to work in the NHS.

We were one of the first NHS Trusts to receive foundation status, and have been a foundation trust for over a decade.

Candidates must read the entire 'Applicants Guidance Notes' before submitting any applications.

Please note that it is a requirement of this Trust that all successful applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay.

Previous applicants need not apply.

We have an exciting opportunity in the Workforce Systems Team for a full-time Workforce Helpdesk Support Officer whose main function will be to provide support (via telephone and email) to all staff in order to assist them with their use of the Trust's computerised Workforce Systems - ESR (Electronic Staff Record, and our e-rostering platform Allocate HealthRoster).

The post-holder will provide day to day operational assistance to end users, ensuring applications for system access are appropriate and approved in accordance with Trust/Audit procedures, including revoking access as and when required. They will also maintain the HR/Time & Attendance (T&A) systems by undertaking data cleansing/comparing data from different sources to ensure quality, consistency and accuracy, ensuring robust mechanisms are in place to protect the integrity of data within the Workforce Systems.

A friendly, professional and co-operative approach to all users is required when providing Helpdesk support. Applicants must have a thorough knowledge and experience of Microsoft Office packages (in particular Excel and Word), demonstrate effective interpersonal, organisational, presentation and communication skills (oral and written) and be familiar with/have an understanding of computerised HR Systems.

Applicants should also have the ability to work independently with minimal supervision as well as being able to work as part of a team sharing best practice and advice.

At Northumbria Healthcare NHS Foundation Trust, we believe that our staff are the foundation for all that we do. The Trust recognises its role in supporting the health and wellbeing of its staff and it taking positive action in this respect. We have a range of initiatives and support for staff including psychology and counselling, physiotherapy, physical activity opportunities and healthy food choices on site.

The Trust is completely smoke free from March 2018. We do not discriminate against people who smoke but we do require all staff to be smoke free whilst at work and we have a range of support in place to help and support staff with this.

After applying via NHS Jobs, your submitted application will be imported into our preferred Third party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, that as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to Northumbria Healthcare NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system.

Documents to download

• Workforce Helpdesk Support Officer
• Privacy Notice
• Trust Guidance for Applicants