Principal Site Reliability Engineer

About Us

We're Dayshape-an award-winning software scale-up with big ambitions and the momentum to match. Trusted by Big Four and many other top professional services firms globally, our AI-powered resource management platform is helping organisations to achieve extraordinary results.

Our platform stands apart as the only solution that combines advanced AI, real-time project financials, and firm-wide insights to elevate resource management to a strategic function. By driving profitable growth, powering confident decisions, and ensuring satisfied clients and teams-we're helping our customers build strong organisations and careers for the long term.

Why our customers love Dayshape:

• We help professional firms optimise margins and increase revenue, unlocking access to more profitable work.

• We provide complete operational visibility today and the tools to confidently predict tomorrow.

• We empower firms to become the places where top talent wants to work - and the best clients want to work with.

• Support day-to-day production operations and BAU reliability work across our Azure environments

• Investigate and resolve incidents, service degradations, and operational issues in live systems

• Troubleshoot application and infrastructure issues across Azure compute, networking, and data services

• Improve Azure monitoring, alerting, and observability to reduce noise and improve detection

• Assist with root cause analysis and follow-up remediation actions

• Support environment management, configuration changes, and production deployments

• Help reduce operational toil through scripting, automation, and small tooling improvements

• Contribute to maintaining operational documentation, runbooks, and support knowledge

• Work with product and engineering teams to ensure services meet operational readiness standards

• Support ongoing reliability, performance, and stability improvements across the Azure platform

• Partner with engineering teams to support platform adoption, drive best practices and troubleshoot infrastructure issues.
• Mentor junior engineers and promote best practices in infrastructure automation and cloud architecture.
• Anticipate and address stakeholder needs proactively.
• Encourage constructive disagreement and resolve conflicts respectfully ensuring alignment across teams.

• Define comprehensive technical plans with the technical lead supporting wider team delivery.
• Contribute to team planning helping to align it with the strategic goals of the group.
• Able to adjust execution plans as needed.

• Significant experience as a Site Reliability Engineer at a Principal level
• Proven experience operating and supporting production systems in Microsoft Azure

• Very confident troubleshooting live cloud systems and resolving operational issues

• Strong experience with Azure services such as App Services, VMs, networking, storage, and Azure SQL

• Worked closely with Azure monitoring and observability tools (e.g., Azure Monitor, Log Analytics, Application Insights)
• Comfortable setting technical direction with technical leads

• Experience with incident response and root cause analysis

• You are comfortable working across application, infrastructure, and cloud platform layers

• Pragmatic, delivery-focused, and able to pick up ongoing operational work quickly

• You have experience supporting .NET applications and Azure SQL Server

• Strong collaborator and communicate clearly with both engineers and stakeholders

• Starting salary between £74,000 and £85,000, depending on experience
• At least £1,000 per year to spend on professional and personal development

• 33 days' holiday per year (including bank holidays), increasing by 1 day each year to a maximum of 40 days

• Paid four week sabbatical in your fifth anniversary year on top of your holiday entitlement

• Enhanced family leave policies

• Private medical insurance, including dental and vision benefits

• Income protection and death in service cover

• Matched 5% auto-enrolment workplace pension scheme

• Access to wellbeing offerings, such as our Employee Assistance Programme and a dedicated counselling service
• Volunteering time - up to 20 hours a year to participate in volunteer work

• Regular All Hands meeting for inspiration and over-communication

• Time out of the working week for team socials each month, with a mix of in-person and virtual options: past events include hiking, family BBQs, board games and at-home cocktail classes!

• Genuinely nice, smart people to work with, who are excited about growing our company