Customer Service Administrator

Customer Service Administrator

Department: Customer Experience

Employment Type: Permanent - Full Time

Location: Gosport

Reporting To: Catherine Imison

Compensation: GBP 26,210 / year

Description

AWS Nationwide are a fast-growing, customer-focused business and proud member of Reconomy. We specialise in providing end-to-end solutions in equipment hire and waste management, offering everything from tools, plant and powered access equipment to skips, RoRo containers and hazardous waste services.

Our streamlined service allows clients to place a single order for all their site needs, with same-day delivery often available. We work across a range of sectors including construction, housebuilding, retail and civil engineering, always putting compliance, sustainability and service excellence at the heart of what we do.

Our success is built on four core values:

• Community: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development.
• Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
• Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
• Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.

• Routine administrative tasks including dealing promptly and efficiently with phone and email queries from customers and suppliers.
• Supporting team leader to maximise efficiency of the team.
• Fully familiarise yourself with the team's procedures, key objectives and goals.
• Quote chasing - upsell whenever possible to increase profitability.
• Demonstrate excellent levels of customer service at all times.
• Proactively communicate with your sales and operational colleagues to ensure clear lines of communication.
• Assisting the other team members when needed.
• Adherence to the internal Service Level Agreement.

• Friendly, enthusiastic and a good team player.
• Previous experience in customer service is essential, with a excellent interpersonal and communication skills.
• Efficiency, accuracy, and attention to detail.
• Self-motivated and willing to take the initiative and aptitude to work without direct supervision.
• Can recognise when a team member requires support and steps in to assist unprompted.
• Takes pride in the team's achievement of their objectives.
• Strong organisational skills with the ability to adapt and successfully multitask.
• Excellent IT skills. Experience of using Salesforce would be useful but it's ok if you haven't used it before, training will be provided.
• Tool Plant Hire experience would be advantageous but is not a requirement.

• Financial perks: Pension scheme, length of service rewards, and referral bonuses
• Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts
• Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme
• Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders
• Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme
• Community engagement: Volunteer days and collaboration with local charities
• Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options
• Employee voice: Regular "My Voice" surveys and follow-up check-ins to drive meaningful change