Call Centre Agent

Call Centre Agent, Glasgow G2 7HF, a short walk from Glasgow Central Station - Starting 22nd June!

• Salary: Starting from £26,436.80 and progressing to £27,528.22 (based on experience and a 40 hrs contract)
• Bonus: Fantastic monthly bonus where you could earn around an extra £2000 per year.
• Shifts: We are open Monday to Friday 8am - 8pm and Saturdays 9am - 5pm, you will work on a rotational shift pattern within those hours and work 2 in 4 Saturdays, but don't worry we'll give you a day off during the week prior to your Saturday shifts.
• Training: 6 weeks with a dedicated L&D Trainer supporting you.

• Provide 5-star customer service, you will be the first point of contact, offering compassionate and professional support.
• Identify vulnerable customers, you will recognise signs of vulnerability ensuring the right support is given.
• Handle inbound and outbound calls, you will support customers through their financial struggles with care and understanding.
• Conduct detailed affordability assessments, you will assess each customers affordability before setting up payment plans.
• Create tailored repayment plans, you will help customers create affordable repayment options to get them back on track.
• Update multiple systems, you will accurately record customer interactions and outcomes across various internal systems, ensuring data is up-to-date and compliant with regulatory standards.
• Collaborate with colleagues, you will share insights and best practices, contributing to a supportive team environment.

• 31 days holiday including bank holidays.
• Discounts and cash back on hundreds of high-street shops
• Optional private healthcare plan (BUPA)
• Lots of great monthly incentives where you can win a range of prizes and rewards!
• Ongoing support and development from our in-house team
• Once you're fully competent and confident in your role, we operate a hybrid working business, offering employees the ability to blend between office and home working for better work life balance!

• Summer and Christmas Parties.
• Mandatory annual salary review.
• Company funded Health & Wellbeing Initiatives.
• See what our colleagues say: https://youtu.be/fM3-_4cqZdA?si=JtQgVJNc2KGROvZf