Costa Supervisor Plus

Join Our Team as a Supervisor Plus at Butlin's!

If you have a passion for coffee and a love for people, then we want to hear from you! The Supervisor Plus role is a brand-new opportunity at Butlin's, and it’s your chance to shine. As the main point of contact for our team, you’ll play a crucial role in ensuring our operational standards are top-notch and that our guests have an unforgettable experience.

Your Mission

As a Supervisor Plus, you will:

• Be the hands-on operational driver of success, ensuring daily plans are executed flawlessly.
• Support and coach your team to deliver exceptional guest experiences and meet key targets.
• Primarily oversee accommodation on our busy intake days (Monday and Friday) while flexibly supporting other departments throughout the week.
• Monitor guest feedback and take action to enhance their experience.

Key Responsibilities

• Ensure the team is effectively working on all key tasks and objectives.
• Conduct CAFF audits in accommodation and other departmental audits as needed.
• Drive add-on sales and promotions to enhance guest satisfaction.
• Maintain a consistent delivery of quality guest experiences in line with brand guidelines.
• Champion communication within your area, ensuring key messages are delivered effectively.
• Support the department’s people tasks, from onboarding to performance management.

Beyond Accommodation

In addition to your accommodation duties, you will also:

• Champion Food Safety: Lead by example in applying food safety and hygiene standards.
• Deliver a Warm Experience: Ensure every guest feels welcomed and valued.
• Coach & Develop the Team: Provide on-shift coaching to enhance service flow and guest interaction.
• Drive Upselling: Encourage the team to recommend starters, desserts, and add-ons.
• Increase Wet Sales: Ensure quick drink orders and support during peak times.
• Celebrate Success: Recognize and share great performances to build team morale.

What We’re Looking For

To thrive in this role, you should have:

• Excellent leadership skills with a knack for coaching and supporting your team.
• Strong attention to detail for audit and observation activities.
• Experience in guest-facing roles, adept at handling queries and complaints.
• A proven track record of driving sales and promotions.
• Ability to manage multiple priorities and adapt to changing requirements.

Why Butlin's?

At Butlin’s, we’re all about fun, excitement, and adventure! For 90 years, we’ve been creating unforgettable experiences for our guests, whether they’re on a family break or enjoying our epic adult-only weekends.

Our culture is what sets us apart. We believe in creating smiles, getting stuck in, and genuinely caring for each other. If you’re looking for a role where you can make a difference and be part of a vibrant team, this is the perfect fit for you!

There has never been a more exciting time to join Butlin’s. Are you ready to embark on this adventure with us?