Posted 31 May, 2026
Receptionist - Fixed Term
Bespoke Hotels
Chester, Cheshire CH1 1LT, United Kingdom
Full Time
Reference: 40160453
At The Chester Grosvenor, we value positivity, passion and potential as equally as experience. Experts and leaders in elite hospitality since 1865, apply now to Grow with Grosvenor in a 5 Star Luxury Hotel . We are now accepting applications to join our Front of House team as a Part Time Receptionist.
Varied Shifts (Early, Middle or Late).
Desirable Candidate:
- Prior experience of customer service and front of house hotel reception and / or reservation duties.
- Our hotel is a 24 hour operation. Candidates are not required to work night shifts but are expected to be flexible over day time hours, evenings and weekends.
- Friendly and outgoing with the ability to strike up a conversation with those whom enter the hotel and maintaining positive and collaborative interdepartmental relationships.
- Professional and courteous to our guests and our team.
- Exceptional telephone manner.
- Ability to promote hotel restaurants, spa and packages.
- Awareness of 5 Star Hotel Standards and guest expectations.
- Experience of Opera Hotel Systems is desirable
- A positive, can do attitude.
What We Can Offer You:
- Fantastic training and career development opportunities
- Employee and Friends & family Discounts across a UK wide Bespoke and Coast & Country Hotels.
- Free meals on duty.
- Complimentary uniform provision and laundry service.
- Wagestream - access to earned wages for unexpected costs
- Recognition awards and celebrations.
- Bonus holidays for length of service (permanent employees).
- Online /Store / Local Discounts.
- F&B, Spa and retail discounts at The Chester Grosvenor.
- Wellbeing focus and practice - we`ve got you.
- Discounted memberships
- And many more Team Grosvenor treats!...
Duties:
- To be familiar with the days business, including arrivals, departures, and special requests.
- Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.
- To have a good understanding of the guests` requirements when they are checking in or out.
- To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
- Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively.
- Maximise sales through up-selling, using incentives and promotions
- Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
- Ensure prompt resolution of customer complaints
- Professionally and competently operates the telephone system in line with both operating and Company Standards.
Requirements of the role:
- To have worked in a hotel or with people in a Receptionist / Reservation related role for at least 1 year however full training will be provided.
- Excellent Customer service skills, to be able to follow standards and to have good organisational skills.
- To be able to make decisions in a fast paced environment and to enjoy it
- To be able to communicate well to each other and guests
- Be able to use a phone and computer system.
Being Bespoke:
Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.
We stand today as the UK`s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.
We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.
Covid-19 Promise:
We continue to ensure that all of our premises continue to be a 'Safe place to work, stay and visit'. The health, safety and wellbeing of all of our employees, guests and third-party visitors is, as always, our upmost priority.
Varied Shifts (Early, Middle or Late).
Desirable Candidate:
- Prior experience of customer service and front of house hotel reception and / or reservation duties.
- Our hotel is a 24 hour operation. Candidates are not required to work night shifts but are expected to be flexible over day time hours, evenings and weekends.
- Friendly and outgoing with the ability to strike up a conversation with those whom enter the hotel and maintaining positive and collaborative interdepartmental relationships.
- Professional and courteous to our guests and our team.
- Exceptional telephone manner.
- Ability to promote hotel restaurants, spa and packages.
- Awareness of 5 Star Hotel Standards and guest expectations.
- Experience of Opera Hotel Systems is desirable
- A positive, can do attitude.
What We Can Offer You:
- Fantastic training and career development opportunities
- Employee and Friends & family Discounts across a UK wide Bespoke and Coast & Country Hotels.
- Free meals on duty.
- Complimentary uniform provision and laundry service.
- Wagestream - access to earned wages for unexpected costs
- Recognition awards and celebrations.
- Bonus holidays for length of service (permanent employees).
- Online /Store / Local Discounts.
- F&B, Spa and retail discounts at The Chester Grosvenor.
- Wellbeing focus and practice - we`ve got you.
- Discounted memberships
- And many more Team Grosvenor treats!...
Duties:
- To be familiar with the days business, including arrivals, departures, and special requests.
- Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.
- To have a good understanding of the guests` requirements when they are checking in or out.
- To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
- Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively.
- Maximise sales through up-selling, using incentives and promotions
- Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
- Ensure prompt resolution of customer complaints
- Professionally and competently operates the telephone system in line with both operating and Company Standards.
Requirements of the role:
- To have worked in a hotel or with people in a Receptionist / Reservation related role for at least 1 year however full training will be provided.
- Excellent Customer service skills, to be able to follow standards and to have good organisational skills.
- To be able to make decisions in a fast paced environment and to enjoy it
- To be able to communicate well to each other and guests
- Be able to use a phone and computer system.
Being Bespoke:
Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.
We stand today as the UK`s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.
We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.
Covid-19 Promise:
We continue to ensure that all of our premises continue to be a 'Safe place to work, stay and visit'. The health, safety and wellbeing of all of our employees, guests and third-party visitors is, as always, our upmost priority.
