Supervisor Plus

Join Our Team as a Supervisor Plus at Butlin's!

Are you ready to take on an exciting new challenge? The Supervisor Plus role at Butlin's is your chance to shine! As the main point of contact for your team, you'll be the driving force behind our operational success, ensuring that our high standards are met and our guests have an unforgettable experience.

Your Mission

Reporting to the Manager, you will:

• Ensure daily operational plans are executed flawlessly.
• Guide your team to manage fluctuating guest demands while maintaining top-notch service.
• Primarily oversee accommodation on Mondays and Fridays, with flexibility to support other departments as needed.

Your Responsibilities

As a Supervisor Plus, you will:

• Be the hands-on leader, ensuring your team is effectively tackling key tasks.
• Coach your team to achieve targets, such as retail upselling and promotions.
• Conduct audits to maintain compliance and quality standards.
• Monitor guest feedback and take action to enhance their experience.
• Foster strong relationships across the resort and with central support teams.
• Support the entire employee lifecycle, from onboarding to performance management.

Key Focus Areas

In addition to your core responsibilities, you'll also focus on:

Buffets

• Champion food safety and hygiene standards.
• Create a warm, welcoming dining experience for our guests.
• Oversee food quality and bay replenishment.
• Coach and develop your team to deliver exceptional service.

Bars & Shops

• Drive sales and enhance guest interactions.
• Monitor guest flow to reduce queues and improve service.
• Maintain strong stock practices and ensure brand standards are met.

Restaurants & QSRs

• Lead by example in food safety and hygiene.
• Deliver a friendly, engaging dining experience.
• Coach your team on upselling and effective checkbacks.

What We’re Looking For

To thrive in this role, you should have:

• Excellent leadership skills with a knack for coaching.
• A keen eye for detail, especially in audits and compliance.
• Experience in guest-facing roles, handling queries and complaints.
• A proven track record in driving sales and promotions.
• Strong communication skills and the ability to manage multiple priorities.

Why Butlin's?

At Butlin's, we believe in creating smiles and unforgettable memories! For over 90 years, we've been the go-to destination for family fun and adventure. Our culture is all about teamwork, support, and making every guest's experience special.

If you're looking for a role where you can truly make a difference and be part of a vibrant team, this is the perfect fit for you!

Join us at Butlin's and be part of something extraordinary!