Operational Support Chef
Description
Join us in a pivotal role that supports our resort culinary teams in delivering exceptional dining experiences! Your expertise will ensure that every dish meets the high standards set by Starchef and our franchise partners.
This position is all about enhancing food quality and guest satisfaction. You'll drive improvements by ensuring strict adherence to recipe standards and providing targeted training and support to our culinary teams.
Key Responsibilities
- Support chefs in creating unforgettable guest experiences through consistent food quality.
- Monitor and enhance key performance indicators related to food cost, wastage, and margin.
- Hold teams accountable for operational standards and recipe compliance.
- Collaborate with venues to identify and address gaps in culinary execution and training.
- Assist resort teams in adhering to Health & Safety and Food Safety Management System policies through regular audits.
Additional Responsibilities
- Ensure operational excellence by auditing recipe accuracy, food presentation, and quality to drive standards and NPS scores.
- Maintain high cleanliness standards and ensure compliance with food technical practices and health and safety procedures.
- Identify chefs’ skills gaps to enhance team competency and knowledge.
- Manage administrative tasks related to recipe updates in systems like Starchef, TenKites, and DateCodeGenie.
- Provide pre-launch menu and recipe details to support successful menu launches, along with ongoing training for consistent execution.
- Strictly adhere to food safety regulations and support allergen visibility for guests.
- Collaborate with Finance to understand margin performance against theoretical GP targets.
- Advise Procurement on equipment to enhance commercial performance and reduce redundant stock.
- Conduct ongoing food quality reviews and product selection to maintain high standards while managing costs.
- Occasionally assist in menu dish development.
- Monitor TI/NPS scores for food quality and implement changes to improve scores and reduce guest issues.
- Support resort leadership in reviewing action plans following audit findings.
- Assist franchise venues with back-of-house operations to ensure quality and brand standard compliance.
About You
- Strong knowledge of food production processes and techniques.
- Experience in high-volume kitchen environments, including buffet and retail.
- Proven track record of implementing operational improvements to enhance food quality scores.
- Solid understanding of HACCP, Food Safety, and Health & Safety standards.
- Level 4 food safety certification.
- Able to manage multiple priorities and adapt quickly to changing requirements.
- Ability to influence and inspire teams across various locations.
- High standards and keen attention to detail.
- Flexible approach to challenges.
- Excellent communication skills.
- Problem-solving mindset.
Interested?
If this role resonates with you, we would love to hear from you! Follow the application link to apply now. Should you have any questions or need adjustments during the application process, feel free to reach out.
About Butlin's
At Butlin’s, we’re all about fun, excitement, and adventure! For over 90 years, we’ve been delighting guests with unforgettable experiences, whether on family breaks or our epic adult-only weekends.
Our team members often highlight our vibrant culture as one of the best aspects of working at Butlin’s. We’re dedicated to providing our guests with an Altogether More Entertaining and Fun Break, driven by our three core values.
If you’re looking for a role where you can Create Smiles, Get Stuck In, and where the team genuinely Cares For Each Other, this could be the perfect fit for you.
There has never been a more exciting time to join Butlin’s!
