Fleet Service Advisor

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including TraneandThermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

What's in it for you

Thermo King UK is hiringFleet Servce Advisorto join the team in Bolton office.

Thermo King, a brand ofTrane Technologies, has been a leader in transport temperature control since 1938. The brand specializes in providing systems for various applications, including trailers, trucks, and containers. Thermo King's commitment to sustainability is evident in their innovative solutions that ensure sensitive goods are transported at the required temperature, reducing energy, emissions, and noise. They have invested over $100 million into their all-electric portfolio, evolve, to deliver electric refrigeration solutions across the cold chain by 2025. Their technology supports sustainability goals and helps reduce environmental impact.

What you will do

• Answer all inbound calls to the Customer Service Centre within KPI

• Prioritizing workflow to maximize time efficiency, to meet productivity & quality targets

• Deliver exceptional customer service across the board by achieving on-time delivery, product excellence and adherence to customer requirements.

• Build close working relationships with the suppliers/internals to promote co-operation and ensure utilization and optimization of work allocation.

• Make sure all customers KPI's and SLA's are met when dealing with all requests

• Support the management team with any tasks/requests as required by the demands of the Service Centre.

• Ensure all warranty items are issued to correct suppliers within reasonable timescales.

• Make accurate frontline decisions within a timely manner, ensuring correct placement of vehicles whilst maintaining cost controls.

• Responsible for the movements of broken-down vehicles and replacement vehicles (spares) to cover within KPI and SLA time frames.

• Chase Suppliers on the timely completion of jobs, keeping VOR within KPI.

• Update notes on system to reflect status of jobs and log any calls received to and from customers. Keep customer informed at all times of status of repair of vehicle and adhere to any queries from the customer in a timely manner.

What you will bring

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.