Endoscopy Ward Clerk

We are proud to provide 'Outstanding' care and be a great place to work.

East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.

We are one of the largest organisations in East Sussex with an annual income of £700 million and we are the only integrated provider of acute and community care in Sussex.

Our extensive health services are provided by over 8,000+ dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people's own homes.

The Care Quality Commission (CQC) rated us as 'Good' overall, and 'Outstanding' for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated 'Outstanding' and Eastbourne DGH was rated 'Good' Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.

Job overview

An opportunity has arisen for a full time Ward Clerk in Endoscopy Eastbourne.

You will be part of a team of Ward Clerks responsible for welcoming outpatients to the department, recording and updating all attendance information and making follow ups where appropriate, in line with the Referral to Treatment: Access and Management Policy and Organisation Objectives.

You will need to deal with challenges, perform under pressure and be able to prioritise work. The ideal candidate will be computer literate & flexible and good customer service skills are essential.

Main duties of the job

The post holder will provide a comprehensive multi-faceted, wide range of administrative and clerical duties to the ward to support the Nursing and Medical staff in the smooth day to day running of the ward area.

They will be responsible for the safe keeping and availability of all
clinical records relating to patients and the smooth running of the ward / department office. They will also provide general assistance in the management and adherence of Trust Key Performance Indicators (KPI's) relating to the ward area.

Working for our organisation

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.

In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.

There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.

Statement on the Use of AI

We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.

Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.

We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.

Detailed job description and main responsibilities

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.

Person specification

Qualifications

Essential criteria

• Good general education including English and Maths GCSE grade C or above, or equivalent level of knowledge and experience

Desirable criteria

• Evidence of personal development
• Recognised relevant qualification such as: customer service, administration, secretarial, IT (e.g. ECDL)

Experience

Essential criteria

• Previous clerical/administration experience in a busy environment
• Experience of keeping accurate record keeping and filing systems
• Customer care/service

Desirable criteria

• Previous experience of working in the NHS or other healthcare setting

Skills

Essential criteria

• Ability to work to own initiative and as part of a team.
• Accurate and methodical, able to prioritise and adapt to change
• Work calmly under pressure
• Strong interpersonal skills. Acting with patience and tact.
• Effective communicator with patients, relatives, carers, the general public and colleagues.
• Competent IT literacy with ability to learn new systems and processes
• Confident telephone manner
• Able to manage difficult situations and cope with exposure to potentially emotional situations
• Ability to maintain strict confidentiality

Desirable criteria

• Familiarity with relevant NHS terminology and systems.
• Hospital computer systems such as Nervecentre, PAS

Patients come first at East Sussex Healthcare NHS Trust.

Our vision is to be:

• The healthcare provider of first choice for the people of East Sussex.

Our mission is to:

• Deliver better health outcomes and an excellent experience for everyone we provide with healthcare services.

Our strategic objectives are to:

• Improve quality and clinical outcomes by ensuring that safe patient care is our highest priority.
• Play a leading role in local partnerships to meet the needs of our local population and improve and enhance patients' experiences.
• Use our resources efficiently and effectively for the benefit of our patients and their care to ensure our services are clinically, operationally and financially sustainable.

Our aims are that all services delivered by the Trust are:

• Safe
• Effective
• Caring
• Responsive and
• Well led

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