Services Engineer

Join Our Team as an On-Site Services Engineer!

Are you ready to take your career to the next level? Sysco is on the lookout for a passionate On-Site Services Engineer to join our dynamic Technology team in Cork, Ireland. Reporting directly to the Services Engineer Manager, you’ll play a crucial role in delivering top-notch technology support across our operating sites.

Your Mission

In this exciting position, you will be the go-to expert for technology services, ensuring that our systems run smoothly and efficiently. Your primary focus will be on:

• Providing exceptional technical support to Sysco operating sites within your designated region.
• Ensuring adherence to IT standards while delivering the highest level of customer satisfaction.
• Maintaining an accurate inventory of IT assets, including workstations, printers, and networking hardware.
• Keeping business and IT management informed about impactful issues and escalating them as necessary.
• Documenting support-related issues to enhance our service quality.
• Embracing continual improvement through training opportunities for your professional growth.
• Participating in Agile daily standups and managing your workload effectively.

What We’re Looking For

To thrive in this role, you should possess:

• Considerable customer service experience in Computer Technology.
• Proficiency in troubleshooting desktop and laptop computers, mobile devices, and software such as Microsoft Windows, Office 365, MacOS, and VMWare Workspace One.
• Experience using remote support tools for troubleshooting.
• Availability for after-hours and weekend on-call support as needed.
• A resourceful, reliable, and trustworthy nature, with a knack for accuracy in numbers and mathematical formulas.
• Excellent communication skills, both written and verbal, along with strong organizational, presentation, and problem-solving abilities.

Why Join Us?

At Sysco, we believe in fostering a supportive and innovative work environment. Here’s what you can expect:

• A collaborative team culture that values your input and ideas.
• Opportunities for professional development and career advancement.
• A chance to make a real impact in a leading technology team.
• Flexible working conditions to help you maintain a healthy work-life balance.

If you’re ready to embark on an exciting journey with us, we can’t wait to meet you!