MCR Supervisor
Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are…
At Warner Bros. Discovery, we’re not just about wizards, dragons, and superheroes. We’re a vibrant community of storytellers, creators, and dreamers who bring iconic content and beloved brands to life. Here, you’ll find career-defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best self. Join us, and thrive in an environment where you are supported and celebrated!
Your New Role...
As the MCR Supervisor, you will be at the heart of our Master Control Room (MCR), overseeing day-to-day operations in a dynamic 24/7 broadcast environment. You’ll play a crucial role in supporting high-profile live outputs by coordinating people, processes, and technology. If you’re passionate about guiding teams in live broadcast operations and enhancing service delivery, this is the perfect opportunity for you!
Your Role Accountabilities...
- Supervise MCR shift operations in a fast-paced 24/7 environment.
- Manage the MCR team, focusing on wellbeing, development, culture, and performance.
- Create an engaging MCR environment during high-profile events.
- Coordinate staff rosters, ensuring the right skills are available for each event.
- Proactively oversee daily MCR activities, including fault investigation and resolution.
- Ensure the team is fully trained and ready for all scheduled events.
- Encourage effective delegation and knowledge sharing within the team.
- Represent the MCR in internal and external meetings.
- Contribute to planning future operational requirements and events.
- Collaborate with Production, T&O departments, and third-party providers for successful live content delivery.
- Attend operational and planning meetings, influencing decision-making.
- Define and maintain MCR technical workflows and systems.
- Troubleshoot technical issues and escalate faults as necessary.
- Write and compile detailed reports on MCR issues or outages.
- Provide day-to-day management for all staff on shift, overseeing 10+ direct reports.
Qualifications & Experience...
- Previous supervisory or managerial experience with direct line management.
- Experience in staff training and maintaining/updating SOPs.
- Thorough understanding of MCR systems, equipment, and broadcast delivery models.
- Expertise in troubleshooting technical issues and developing effective workarounds.
- Operational knowledge of MCR technology, including SDI and IP video/audio routing.
- Familiarity with broadcast control systems, ideally BNCS and Nevion Video IPath.
- Understanding of video/audio timing principles and standards.
- Experience with professional satellite contribution equipment.
- Knowledge of contribution standards like J2K, H264, and HEVC.
- Experience in creating operational processes in collaboration with teams.
The MCR operates 24/7/365, and this role is shift-based, requiring a 40-hour work week that includes weekends and public holidays.
Onsite Working
This role is advertised as Onsite, meaning all working hours and days will be carried out at the workplace. WBD reserves the right to adjust this working agreement as necessary for business needs, with reasonable notice.
How We Get Things Done…
At WBD, our guiding principles are the core values that shape our operations. We encourage you to explore these values and see how they resonate with you. We look forward to discussing them during your interview!
Championing Inclusion at WBD
Warner Bros. Discovery is committed to building a diverse workforce that reflects a wide array of perspectives and experiences. As an equal opportunity employer, we consider qualified candidates based on merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion, marital status, disability, or any other protected category.
If you’re a qualified candidate with a disability and require adjustments during the application process, please refer to our accessibility page for guidance on submitting your request.
