Manager, Technical Services
Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are…
At Warner Bros. Discovery, we’re not just about wizards, dragons, and superheroes. We’re a vibrant community of storytellers, creators, and dreamers who bring iconic content and beloved brands to life. Our diverse team spans the globe, offering career-defining opportunities, thoughtfully curated benefits, and the tools to help you grow into your best self. Here, you are supported, celebrated, and empowered to thrive.
Our studios are among the world’s premier motion picture and television production facilities, engaging audiences and transporting them to new worlds. The magic happens in our Studio Operations group, which encompasses soundstage rentals, events, design, culinary services, construction, landscaping, and more. Whether hosting unforgettable studio tours or creating optimal workspaces, our teams lay the foundation for memorable experiences.
Your New Role…
We’re thrilled to announce an exciting opportunity to lead our Technical Services team at the Warner Bros. Studio Tour London - The Making Of Harry Potter (WBSTL).
As the Technical Services Manager, you will oversee all show-related aspects of the Studio Tour, including lighting, sound, video, sets, props, and show control systems. Collaborating closely with original filmmakers and select suppliers, you’ll ensure that our Studio Tour operates at the highest standards, delivering a world-class visitor experience.
Your Role Accountabilities…
Manage, train, and develop the Technical Services team, ensuring high performance and compliance with service standards.
Drive technical excellence by maintaining show systems and delivering planned preventative maintenance to maximize reliability.
Champion health & safety and continuous improvement, proactively resolving technical issues to enhance visitor experience.
Oversee resource planning and rota management for operational efficiency.
Lead cross-functional collaboration for effective planning and delivery of technical installations and show operations.
Act as Duty Manager and Duty Technician to manage day-to-day operations across the Studio Tour.
Manage departmental budget and supplier relationships, ensuring strong cost control and performance.
Qualifications and Experience…
Previous management experience leading a Technical Services team in the tourism, leisure, or heritage industry.
Technical expertise in AV installations, including electronics and networked show control systems.
Project management experience with strong communication skills and stakeholder relationship expertise.
Proven ability to lead multi-skilled technical teams in a fast-paced environment.
Strong knowledge of facilities management and effective problem-solving skills.
Excellent communication, organization, and IT skills, with the ability to prioritize and adapt.
Qualifications such as IPAF, PASMA, IOSH, or NEBOSH are advantageous.
Working Pattern and Duty Management:
This is a full-time role (40 hours a week) with shifts. Due to the nature of our visitor attraction, regular weekend and evening work will be required. Flexibility is key, as you may need to work weekends, bank holidays, and late evenings in rotation with your team.
As an ambassador for our business, you will support the Head of Show Experience and represent them in meetings with third parties when necessary.
Onsite Working: This role is advertised as onsite, meaning all working hours will be carried out at the workplace. WBD reserves the right to change this working agreement as needed, with reasonable notice.
How We Get Things Done…
Our guiding principles are the core values that shape how we operate. We encourage you to explore these values and see how they resonate with you. We look forward to discussing them during your interview!
Championing Inclusion at WBD
Warner Bros. Discovery is committed to building a diverse workforce that reflects a wide array of perspectives and experiences. As an equal opportunity employer, we consider qualified candidates based on merit, regardless of background.
If you’re a qualified candidate with a disability and require adjustments during the application process, we are here to support you.
