Technical Services Team Leader
Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are…
At Warner Bros. Discovery, we’re not just about wizards, dragons, and superheroes. We’re a vibrant community of storytellers, creators, and dreamers who bring iconic content and beloved brands to life. Our diverse team spans the globe, offering career-defining opportunities and thoughtfully curated benefits that empower you to explore and grow into your best self.
Our studios are among the world’s premier motion picture and television production facilities. The magic happens in our Studio Operations group, which encompasses everything from soundstage rentals to culinary experiences. Whether hosting unforgettable studio tours or creating optimal workspaces, our teams lay the foundation for the memorable experiences we provide.
Your New Role…
We’re thrilled to announce an exciting opportunity for a Team Leader to join our Technical Services team at the Warner Bros. Studio Tour London - The Making Of Harry Potter (WBSTL).
In this role, you’ll oversee all show-related aspects of the Studio Tour, including lighting, sound, video, sets, props, and show control systems. Collaborating closely with original filmmakers and select suppliers, you’ll ensure that our Studio Tour operates at the highest standards, delivering a safe and exceptional visitor experience.
Your Role Accountabilities...
- Lead and manage the Technical Services Team, ensuring all show-related systems are maintained to the highest operational and presentation standards.
- Support the delivery, maintenance, and continuous improvement of all show systems.
- Provide senior technical support and guidance, ensuring best practices are followed in the maintenance and operation of Tour assets.
- Collaborate with filmmakers and creative stakeholders to embed knowledge of set build and maintenance into ongoing operations.
- Deputize for the Management team as needed, ensuring continuity of technical leadership.
- Maintain operational competency across all technician roles, leading by example to support delivery and team resilience.
- Promote a strong health and safety culture within the Technical Services Team, ensuring compliance with risk assessments and safe systems of work.
- Champion show quality and guest experience by proactively identifying and resolving technical issues.
Qualifications & Experiences...
- Proven track record (4+ years) in a similar technical maintenance role within the entertainment, theatre, or attractions industry.
- Demonstrable expertise in show technical systems, including show control and networked lighting systems.
- Familiarity with electrical systems and wiring.
- Experience in an operational, customer-facing environment with significant public interaction.
- Experience in supporting team management and development is advantageous.
- Up-to-date knowledge of relevant statutory and legislative regulations.
- Strong understanding of Health & Safety regulations and safe working practices.
- Proficient in Microsoft Office and strong IT skills.
- Ability to collaborate effectively and adapt within a dynamic operational environment.
- Excellent organizational and planning skills.
- Understanding of work order/facilities management systems.
- Proficient with workshop machinery and health and safety practices.
- Training in temporary electrical systems (BS7909) and IOSH qualified.
- Working knowledge of ADIPS and HSG175 standards.
- Engineering competency across electrical, mechanical, and pneumatic systems.
- IPAF 3a/3b and forklift certification.
Working Pattern
This is a full-time position, averaging 40 hours per week. The role involves a mix of early, mid, and late shifts, including weekends, to support the operation of the Tour, as well as overnight shifts for maintenance work.
Onsite Working: This role is advertised as Onsite, meaning all working hours will be carried out at the workplace. WBD reserves the right to change this working agreement as necessary, with reasonable notice.
How We Get Things Done…
At WBD, our guiding principles are the core values that shape our operations. We encourage you to explore these values and how they resonate with you, as they will be central to our discussions during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery is committed to building a diverse workforce that reflects a wide array of perspectives and experiences. As an equal opportunity employer, we consider qualified candidates based on merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion, marital status, pregnancy, parenthood, disability, or any other protected category.
If you’re a qualified candidate with a disability and require adjustments during the application process, please visit our accessibility page for instructions on submitting your request.
