Manager, Technical Services
Welcome to Warner Bros. Discovery!
At Warner Bros. Discovery, we believe in creating the stuff dreams are made of. Our world is filled with wizards, dragons, superheroes, and the wonders of Planet Earth. But behind this magic are the storytellers, creators, and dreamers who bring our characters to life and craft the experiences you love.
Join us and discover a place where you are supported, celebrated, and empowered to thrive. Our studios are among the best in the world, offering career-defining opportunities and thoughtfully curated benefits. Here, you can explore and grow into your best self!
Your New Role
We are thrilled to announce an exciting opportunity to lead our Technical Services team at the Warner Bros. Studio Tour London - The Making Of Harry Potter (WBSTL).
As the Technical Services Manager, you will oversee all show-related aspects of the Studio Tour, including lighting, sound, video, sets, props, and more. Collaborating closely with original filmmakers and top suppliers, you will ensure that our Studio Tour operates at the highest standards, delivering a world-class visitor experience.
Your Role Accountabilities
- Lead and Develop: Manage, train, and inspire the Technical Services team to achieve high performance and compliance.
- Drive Technical Excellence: Maintain show systems and deliver preventative maintenance to maximize reliability.
- Champion Health & Safety: Proactively resolve technical issues and enhance processes for a better visitor experience.
- Resource Planning: Oversee staffing and operational efficiency to ensure the department runs smoothly.
- Cross-Functional Collaboration: Work with various teams to plan and deliver technical installations and show operations.
- Duty Management: Act as Duty Manager and Duty Technician to manage daily operations and technical delivery.
- Budget Management: Handle departmental budgets and supplier relationships, ensuring strong cost control.
Qualifications and Experience
- Proven management experience in a Technical Services team within tourism, leisure, or heritage industries.
- Technical expertise in AV installations, electronics, interactives, and animatronics.
- Strong project and supplier management skills with excellent communication abilities.
- Experience leading multi-skilled technical teams in fast-paced environments.
- Knowledge of facilities management and effective problem-solving skills.
- Strong organizational and IT skills, with the ability to prioritize and adapt.
- Relevant qualifications (IPAF, PASMA, IOSH, NBOSH) are advantageous.
Working Conditions
This is a full-time role (40 hours per week) with a shift pattern that includes regular weekend and evening work. Flexibility is key, as you may be required to work during weekends, bank holidays, and school holidays.
How We Get Things Done
At WBD, our guiding principles shape how we operate and are central to our success. We encourage you to explore these values and see how they resonate with you.
Championing Inclusion at WBD
We embrace diversity and are committed to building a workforce that reflects a wide array of perspectives and experiences. As an equal opportunity employer, we consider qualified candidates based on merit, regardless of background.
If you require adjustments during the application process due to a disability, please refer to our accessibility page for guidance.
Join us at Warner Bros. Discovery and be part of something extraordinary!
