Operational Support Chef

Description

About the Role
Are you ready to make a significant impact in the culinary world? In this exciting role, you'll be a vital part of our resort culinary teams, ensuring that we consistently deliver high-quality dishes that delight our guests. Your mission? To uphold the standards set by Starchef and our franchise partners while driving improvements in food quality and guest satisfaction.

This position focuses on enhancing operational skills through targeted training and support, ensuring that every dish meets our high standards.

Key Responsibilities

• Support chefs in creating exceptional guest experiences through consistent food quality.
• Monitor and improve key performance indicators related to food cost, wastage, and margin.
• Hold teams accountable for meeting operational standards and recipe compliance.
• Collaborate with venues to identify and address gaps in culinary execution and training.
• Assist resort teams in adhering to Health & Safety and Food Safety Management System policies through regular audits.

Additional Responsibilities

• Ensure operational excellence by auditing recipe accuracy, food presentation, and quality to drive standards and NPS scores.
• Maintain high cleanliness standards and ensure adherence to food technical practices and health and safety procedures.
• Identify chefs’ skills gaps to enhance team competency and knowledge.
• Manage administrative tasks related to recipe updates in systems like Starchef, TenKites, and DateCodeGenie.
• Provide pre-launch menu and recipe details to support successful menu launches, along with ongoing training for consistent execution.
• Strictly adhere to food safety regulations and support allergen visibility for guests.
• Collaborate with Finance to understand margin performance against theoretical GP targets.
• Advise Procurement on the best equipment to enhance commercial performance and reduce redundant stock.
• Conduct ongoing food quality reviews and product selection to maintain high standards while managing costs.
• Occasionally assist in menu dish development.
• Stay informed about TI/NPS scores for food quality and support initiatives to improve them.
• Review action plans with resort leadership following audit findings.
• Support franchise venues with back-of-house operations to ensure quality and brand standard compliance.

About You

• Strong knowledge of food production processes and techniques.
• Experience in multi-site, high-volume kitchen environments, including buffet and retail.
• Proven track record of implementing operational improvements to enhance food quality scores.
• Solid understanding of HACCP, Food Safety, and Health & Safety standards.
• Level 4 food safety certification.
• Able to manage multiple priorities and adapt quickly to changing requirements.
• Ability to influence and inspire teams across various locations.
• High standards and keen attention to detail.
• Flexible approach to challenges.
• Excellent communication skills.
• Problem-solving mindset.

Interested?

If this role sounds like the perfect fit for you, we can't wait to hear from you! Follow the application link to apply now. If you have any questions or need adjustments during the application process, we're here to help.

About Butlin's

Did you know that Billy Butlin was the first person to introduce dodgems to the UK? That's right—'fun' is in our DNA! For nearly 90 years, we've been delighting guests with unforgettable experiences. Our team members, both past and present, often highlight our vibrant culture as one of the best aspects of working at Butlin's.

As The Home of Entertainment, we strive to provide our guests with an 'Altogether More Entertaining and Fun Break', from action-packed family holidays to adult-only Big Weekenders. If you're looking for a role where you can Create Smiles, where you’re encouraged to Get Stuck In, and where the team genuinely Cares For Each Other, we believe you'll fit right in!