Technical Services Team Leader
Welcome to Warner Bros. Discovery… the stuff dreams are made of!
Who We Are
At Warner Bros. Discovery, we’re not just about wizards, dragons, and superheroes. We’re a vibrant community of storytellers, creators, and dreamers who bring iconic content and beloved brands to life. Here, you’ll find career-defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best self. Join us, and thrive in an environment where you are supported and celebrated!
Our studios are among the world’s premier motion picture and television production facilities. They engage and transport audiences to new worlds, thanks to our dedicated Studio Operations group. This team handles everything from soundstage rentals to culinary experiences, ensuring unforgettable studio tours and optimal workspaces for our talent.
Your New Role
We’re thrilled to announce an exciting opportunity for a Team Leader to join our Technical Services team at the Warner Bros. Studio Tour London - The Making Of Harry Potter (WBSTL). In this role, you’ll oversee all show-related aspects of the Studio Tour, including lighting, sound, video, sets, props, and more. Collaborating closely with original filmmakers and select suppliers, you’ll ensure that our tour operates at the highest standards, delivering a safe and exceptional visitor experience.
Your Role Accountabilities
Lead and Manage: Oversee the Technical Services Team, ensuring all show-related systems are maintained to the highest operational and presentation standards.
Support Improvement: Drive the delivery, maintenance, and continuous enhancement of all show systems.
Provide Guidance: Offer senior technical support to the team, ensuring best practices in maintenance, installation, and operation of tour assets.
Collaborate: Work with filmmakers and creative stakeholders to embed knowledge of set build and maintenance into ongoing operations.
Deputise: Represent the department and ensure continuity of technical leadership when required.
Promote Safety: Foster a strong health and safety culture, ensuring compliance with risk assessments and relevant legislation.
Champion Quality: Proactively identify and resolve technical issues that may impact presentation standards and guest experience.
Qualifications & Experiences
Experience: Proven track record (4+ years) in a similar technical maintenance role within the entertainment, theatre, or live experience industry.
Technical Expertise: Detailed understanding of show technical systems, including show control and networked lighting systems.
Electrical Knowledge: Familiarity with electrical systems and wiring.
Customer-Facing Experience: Previous experience in an operational environment with significant public interaction.
Team Development: Experience in supporting the management and development of team members is advantageous.
Health & Safety Knowledge: Practical knowledge of regulations and safe working practices, including risk assessments and method statements.
IT Skills: Strong proficiency in Microsoft Office.
Collaboration: Ability to work effectively with others in a dynamic operational environment.
Organizational Skills: Proven planning and organizational abilities.
Workshop Proficiency: Familiarity with workshop machinery and health and safety practices.
Certifications: Training in temporary electrical systems (BS7909), IOSH Qualified, and knowledge of ADIPS and HSG175 standards.
Engineering Competency: Skills across electrical, mechanical, and pneumatic systems.
Certifications: IPAF 3a/3b and forklift certification.
Working Pattern
This is a full-time position, averaging 40 hours per week. The role involves a mix of early, mid, and late shifts, including weekends, to support the operation of the Tour, as well as overnight shifts for maintenance work.
How We Get Things Done
At WBD, our guiding principles are the core values that shape how we operate. We encourage you to explore these values and see how they resonate with you. We look forward to discussing them during your interview!
Championing Inclusion at WBD
Warner Bros. Discovery is committed to building a diverse workforce that reflects a wide array of perspectives and experiences. As an equal opportunity employer, we consider qualified candidates based on merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion, marital status, pregnancy, parenthood, disability, or any other protected category.
If you’re a qualified candidate with a disability and require adjustments during the application process, we are here to support you!
