Supervisor Plus

Join Our Team as a Supervisor Plus at Butlin's!

Are you ready to take on an exciting new role that puts you at the heart of our operations? The Supervisor Plus position at Butlin's is a fantastic opportunity for someone who thrives in a dynamic environment and is passionate about delivering exceptional guest experiences. As the main point of contact for your team, you will play a crucial role in ensuring our high standards are met and maintained.

Your Mission

As a Supervisor Plus, you will report directly to the Manager and be the operational driver of success. Your primary focus will be on:

• Ensuring daily operational plans are fulfilled and that tasks are executed efficiently.
• Coaching and supporting your team to deliver outstanding guest experiences.
• Driving key targets such as add-on sales and promotions.
• Monitoring compliance and maintaining high operational standards.

Key Responsibilities

In this hands-on role, you will:

• Lead your team effectively, ensuring they are in the right place at the right time.
• Conduct audits and ensure compliance with departmental standards.
• Capture and act on guest feedback to enhance their experience.
• Build strong relationships across the resort and with central support teams.
• Champion Butlin’s values and leadership behaviors.

Focus Areas

Your role will also involve supporting various departments, including:

Accommodation

• Oversee intake days and ensure high standards are maintained.
• Support outside of accommodation as operational needs arise.

Buffets

• Lead by example in food safety and hygiene.
• Create a warm, welcoming dining experience for guests.
• Coach your team on effective service and food quality.

Bars & Shops

• Drive sales and enhance guest interactions.
• Monitor guest flow and adjust staffing as needed.
• Maintain strong stock practices and brand standards.

Restaurants & QSRs

• Ensure a friendly, engaging welcome for every guest.
• Coach the team on upselling and effective checkbacks.
• Celebrate team successes and foster a positive culture.

What We’re Looking For

To thrive in this role, you should have:

• Excellent leadership skills with a knack for coaching and supporting your team.
• Strong attention to detail and experience in guest-facing roles.
• A proven track record in driving sales and managing performance.
• Effective communication skills and the ability to adapt to changing priorities.

Why Butlin's?

At Butlin's, we believe that fun is in our DNA! With nearly 90 years of creating unforgettable experiences, we pride ourselves on our vibrant culture. Here, you can:

• Create Smiles for our guests every day.
• Get Stuck In and make a real impact.
• Care For Each Other as part of a supportive team.

If you're looking for a role where you can truly make a difference and be part of something special, we can't wait to hear from you!