Reception Manager

Location:With unparalleled views of England's oldest working racecourse, the contemporary 85-bedroom ABode Chester is located in the heart of the city and has a modern, stylish and sophisticated design, making it a joy to work in.

SERVICE CHARGE-We pay our team service charge each month! This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel-every penny received is paid out to the team.

Send us a Whatsapp message with FAMILYFIRST to +44 7782 822774 to find out more, chat to us and apply (or apply the normal way, whichever works best for you!)

Come andjoin our team as a Reception Manager and let your passion and personalityshine

Our cultureis really important to us, and we encourage everyone in our teams to showthoughtfulness towards each other and our guests.

This role would suit someone with experience working ina similar hotel environment.

Being host to our guests, means you'll pay a large partin making sure they make memories to last a lifetime.

Check out some of the key pointsabout the role:

• You'll be managing a wonderful receptionand nights team.
• Running out of stationary would be adisaster, so it's important to keep on top of ordering on Procure Wizard.
• Have the pleasure of training our new staffto be as wonderful as our current staff.
• All our Heads of Department partake in theDuty Manager rota.
• Sadly, sometimes people leave, but whenthey do, you'll be able to recruit the new talent for your team.
• Hosting our guests from check-in tocheck-out, which could include booking tables, advising on local hot spots, orjust having a chat.
• We are oneteam, so we will all muck in from time to time, helping each other acrossdepartments.

Work/life, or as it should be calledlife/work balance is important to us all, so we will always try to be fair withour rotas. We just ask that you can beflexible with us, so we can be flexible with you in return.

Tosay thank you, we have many perks:

• Competitive pay - We are proud that everyone who joins our group gets a competitive a rate of pay, irrespective of age, plus you get service charge and tips on top.
• Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform.
• Excellent discounts across our family of hotels - you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of 50 B&B per person across the group & your friends and family get special rates too.
• We understand it's OK not to be OK, so we offer an externally run confidential helpline for any support you require about anything you might need as part of our Employee Assistance Programme.
• We sustain you physically too, meals when you are on duty are free.
• To be the best version of yourself, we encourage our teams to be curious. Everyone can learn and develop - our development pathways are unique to us and are the best in the business.
• We provide lots of opportunity to progress and move up - we have made hundreds of internal promotions, including to General Manager level.
• We like to say a special thank you for every year you are with us - our milestone awards include Champagne, afternoon tea, or dinner for you and someone special. When you reach the big milestones, you receive extra special gifts on top like longer hotel stays, extra days off and a unique gift especially chosen for you.

About ourfamily of hotels

We bring afamily of hotels together under one roof, ready to welcome guests with openarms, warm hearts and experiences that are simply memorable.

Each of ourhotels are unique, individual, and quirky in personality. Quality isfundamental to everything we do, and it is the simple things that matter. Webelieve everyone should feel included, special and welcome, and that applies toour team and our guests.

We havevery unique hotels in very special locations, from the award winning GidleighPark in Devon, the 900-year-old Amberley Castle to our cool city centre AbodeManchester set in a 19th century textile factory, two minutes from Piccadillytrain station - to see the whole group, take a lookherewww.brownswordhotels.co.uk

Ifyou're the type of person that likes to learn and share the wisdom, getin touch

Sendus a Whatsapp message with FAMILYFIRST to +44 7782 822774 to find out more,chat to us and apply (or apply the normal way, whichever works best for you!)