Operations Engineer I
Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are
At Warner Bros. Discovery (WBD), we’re not just about wizards, dragons, and superheroes. We’re a vibrant community of storytellers, creators, and dreamers who bring iconic content and beloved brands to life. Our mission is to connect with audiences through the magic of storytelling.
With a diverse team of brilliant creatives and technology trailblazers, WBD offers career-defining opportunities, thoughtfully curated benefits, and the tools to help you grow into your best self. Here, you are supported, celebrated, and empowered to thrive.
About WBD Sports Europe
WBD Sports Europe is home to a portfolio of sports brands, channels, and platforms that engage 130 million fans every month across 200 markets and 20 languages. Our beloved brands, including Eurosport and TNT Sports, connect audiences with the greatest sporting events in the world, from the Olympics to Grand Slam tennis and beyond.
Join Our Global Command Center (GCC)
As an Operations Engineer in the GCC, you’ll be part of a collaborative team that serves as the central nervous system for incidents, service requests, and activities across our production, broadcast engineering, and editing operations.
Your New Role...
In this dynamic position, you will:
- Receive incoming calls, communications, and tickets, performing first-call triage and resolution on incidents ranging from low priority to on-air emergencies.
- Monitor services and equipment across various systems and technologies, coordinating communication around major incidents that impact our operations.
- Log all incidents and requests using industry-standard IT Service Management tools, ensuring clear communication through enterprise-level notification systems.
- Engage with WBD production teams, engineering groups, on-air talent, journalists, and editors globally, providing 24/7 support.
- Shadow other engineering teams and participate in larger projects, including cabling and equipment installation, integration, and testing.
Your Role Accountabilities...
- Technology: Competence in digital audio & video studio environments, control systems, and a strong understanding of IP production environments (SMPTE 2022/2110).
- Production: A solid grasp of the production and editorial process, understanding how technology failures can impact content production.
- Leadership & Management: Ability to lead major incident responses, set priorities, and provide clear communication to stakeholders.
- Service Management: Understanding of service management processes, including incident management and service reporting.
Working Conditions
This role is advertised as Onsite, meaning all working hours will be carried out at the workplace. WBD reserves the right to adjust this working agreement as necessary for business needs.
How We Get Things Done
At WBD, our guiding principles are the core values that shape our culture and operations. We encourage you to explore these values and how they resonate with our team during your interview.
Championing Inclusion at WBD
We embrace the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds, and experiences. As an equal opportunity employer, we consider qualified candidates based on merit, regardless of gender, ethnicity, age, sexual orientation, or any other protected category.
If you’re a qualified candidate with a disability and require adjustments during the application process, please visit our accessibility page for instructions on how to submit your request.
