Operations Engineer I

Welcome to Warner Bros. Discovery!

At Warner Bros. Discovery, we believe in creating the stuff dreams are made of. Our world is filled with wizards, dragons, superheroes, and the wonders of Planet Earth. Behind our vast portfolio of iconic content and beloved brands are the storytellers bringing characters to life, the creators delivering them to your screens, and the dreamers envisioning what’s next.

Join us and discover career-defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best self. Here, you are supported, celebrated, and empowered to thrive!

About WBD Sports Europe

Warner Bros. Discovery (WBD) Sports Europe encompasses our portfolio of sports brands, channels, and platforms across Europe. Engaging 130 million people every month, we reach fans in over 200 markets and in 20 languages through various platforms, including free-to-air TV, pay-TV, streaming, online, and social media.

Our beloved brands, such as Eurosport and TNT Sports, connect audiences with the greatest sporting events worldwide, including:

• The Home of the Olympic Games in Europe
• Tennis’ Grand Slams
• Cycling’s Grand Tours
• Over 1,000 live cycling broadcasts annually
• PGA TOUR events in select markets
• Major winter sports World Championships and World Cup events

Your New Role: Operations Engineer

As an Operations Engineer in our Global Command Center (GCC), you will be part of a collaborative team that acts as the central nervous system for incidents, service requests, and activities across production, broadcast engineering, editing, and operations.

Key Responsibilities:

• Receive and triage incoming calls, communications, and tickets.
• Perform resolution, dispatch, and escalation on incidents, from low priority to On-Air emergencies.
• Monitor services and equipment across various systems and technologies.
• Coordinate communication around Major Incidents impacting operations.
• Log all incidents and requests using an industry-standard IT Service Management tool.
• Engage with WBD production teams, Engineering groups, On-Air Talent, Journalists, and Editors globally.
• Participate in larger projects, including cabling and equipment installation.

What We’re Looking For:

• Technology Skills: Competency in digital audio & video studio environments, control systems, and IP production environments (SMPTE 2022/2110).
• Production Knowledge: Understanding of the production and editorial process and how technology failures impact content production.
• Leadership Abilities: Capability to lead Major Incident responses and influence cross-functional teams.
• Service Management Understanding: Familiarity with service management processes, including incident and problem management.

Working Conditions

This role is onsite, meaning all working hours will be conducted at our workplace. Please note that WBD reserves the right to adjust this working agreement as necessary for business needs.

Why Join Us?

At WBD, our guiding principles are the core values that shape how we operate. We are committed to championing inclusion and building a workforce that reflects diverse perspectives, backgrounds, and experiences. As an equal opportunity employer, we consider qualified candidates based on merit, regardless of any protected category.

If you require adjustments or accommodations during the application process, please refer to our accessibility page for guidance.

We can’t wait to see how you can contribute to our team and help us create the next chapter of the stuff dreams are made of!