Operations Engineer I

Welcome to Warner Bros. Discovery… the stuff dreams are made of!

Who We Are

At Warner Bros. Discovery (WBD), we’re not just about wizards, dragons, and superheroes. We’re a vibrant community of storytellers, creators, and dreamers who bring iconic content and beloved brands to life. Here, you’ll find career-defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best self. Join us, and thrive in an environment where you are supported and celebrated!

About WBD Sports Europe

WBD Sports Europe is home to a portfolio of sports brands, channels, and platforms that engage 130 million fans every month across 200 markets and 20 languages. Our beloved brands, including Eurosport and TNT Sports, connect audiences with the greatest sporting events in the world, from the Olympics to Grand Slam tennis and beyond.

Join Our Global Command Center (GCC)

As an Operations Engineer in our GCC, you’ll be part of a collaborative team that serves as the central nervous system for incidents, service requests, and activities throughout our production and broadcast operations. This is your chance to make a real impact!

Your New Role

In this dynamic position, you will:

• Receive incoming calls, communications, and tickets, performing first-call triage and resolution on incidents ranging from low priority to on-air emergencies.
• Monitor services and equipment across a variety of systems and technologies.
• Coordinate communication around major incidents that affect our operations.
• Log all incidents and requests in an industry-standard IT Service Management tool.
• Engage with WBD production teams, engineering groups, on-air talent, journalists, and editors globally, providing 24/7 support.
• Shadow other engineering teams and participate in larger projects, including cabling and equipment installation.

Your Role Accountabilities

• Technology: Competence in digital audio & video studio environments, control systems, and a strong understanding of IP production environments (SMPTE 2022/2110).
• Production: A solid grasp of the production and editorial process and how technology failures can impact content production.
• Leadership & Management: Ability to lead major incident responses, set priorities, and communicate effectively with stakeholders.
• Service Management: Understanding of service management processes, including incident and problem management.

Working Conditions

This role is advertised as Onsite, meaning all working hours will be carried out at the workplace. Please note that WBD reserves the right to adjust this working agreement as necessary for business needs.

How We Get Things Done

At WBD, our guiding principles are the core values that shape our operations. We encourage you to explore these values and see how they resonate with you. We look forward to discussing them during your interview!

Championing Inclusion at WBD

We embrace the opportunity to build a diverse workforce that reflects a wide array of perspectives and experiences. As an equal opportunity employer, we are committed to considering qualified candidates based on merit, regardless of background. If you require adjustments during the application process, we are here to support you.

Join us at Warner Bros. Discovery, where your dreams can become a reality!