Cashier- Edinburgh Castle 1246

Starting salary: 29,622 pro rata, per year
Contract type: Fixed Term - 6 months
Grade: 2
Location: Edinburgh Castle
Working Hours: 23.7 hours per week on a 3 week rota pattern, which will include regular weekend working
Interviews: To be held in person at Edinburgh Castle on week commencing 6th July

As a member of the Cashier team you will work within the cash offices, preparing taking for banking. You will be part of a team of 2, with 3 relief cashiers who will cover when required. The cashiers work an average of 23.7 hours per week on a 3 week rota pattern. This will include regular weekend working and occasionally working unsocial hours to provide support for activity such as events.

Reporting to the Security & Control Manager, you will be responsible for delivering accurate and efficient cash management support for the admissions and retail teams at Edinburgh Castle. You will work closely with your admissions and retail colleagues and other visitor and community and conservation colleagues at Edinburgh Castle. Together you will deliver for HES an outstanding experience for visitors, enrich local communities, and run a successful commercial operation.

You will be undertaking a range of activities including greeting and assisting customers and assisting the team by ensuring we comply with all financial requirements. You will work with the admissions and retail teams to deliver a positive visitor experience, providing high standards of both presentation and service.

For more information about the post and information about the team, please access the full job description for this post. Please note that if you don't have Office 365 installed on your device, this can be opened using your browser.

Benefits of joining us at Historic Environment Scotland

• Enrolment onto a Civil Service Pension scheme - 28% employer contribution
• 25 days annual leave, pro-rata (increasing to 30 days after 3 years) + 11.5 public holidays
• Reimbursement for relevant professional subscriptions
• Support for further education and personal development
• Study leave for work related courses
• Flexible working hours (where appropriate)
• Free entry to all of our properties (with up to three guests)
• Free entry to English Heritage, Manx and Cadw properties
  

Key Responsibilities of this role

• Deliver a high standard of customer service to visitors, colleagues, and contractors with the aim of exceeding visitor expectations

• Ensure monies taken from the Admissions and Retail areas, both cash and credit, are reconciled, recorded and accounted for in accordance with HES Cash Handling Procedures.

• Complete online/paper financial records accurately and on time, reporting any issues immediately as detailed in the HES compliance guidelines.

• Reconcile, record and secure monies prior to sending to the bank, as per the agreed site banking schedule.

• Carry out till audits, spot checks and cash uplifts on a daily basis in conjunction with Admissions and Retail staff

• Constantly monitor onsite float levels and order/reduce change when appropriate

• Open and close the Cash Office on a daily basis and change door/safe codes, as required, to ensure security of the same

• Manage recording of supplementary monies from telescopes, medal machines, penny presses and donation boxes, reporting any issues at the time of emptying, including maintenance problems

• Promote all Historic Environment Scotland sites, including events and other activities.

• Work as part of a team to ensure that the site is properly presented to meet all our opening time commitments.

• Strive to provide the warmest welcome to our visitors and engage proactively with customer service

• Be aware of all relevant risk assessments, fire action plans, evacuation procedures, incident response guidelines and position of First Aid Boxes

• Ensure the security of the site, buildings, and contents through following site-specific procedures

• Monitor and comply with all health and safety procedures/guidance relevant to the site, ensuring that the health and safety of staff, visitors and contractors is a priority at all times.

• Report any maintenance or safety issues requiring attention to line manager/or Duty Manger

• Proactively communicate with colleagues locally, and within HQ, to ensure good team working, consistency of service and delivery of objectives

• Provide training and share best practice with Grade 1 colleagues who work within the cash office

• Attend meetings or training at other sites from time to time.

Key requirements of the role:

In order for you to be successful in this post, we will be looking for you to submit a cover letter which addresses how you can meet each of the essential and desirable criteria (in up to 1,200 words), using examples of where you have demonstrated these criteria previously. Please ensure that you provide real life examples for each of the criteria to be considered for this post. You can use examples of how you have met this criteria from your work life, home life, education or volunteer experience. Please read our CV and Cover Letter Guidance first before completing, as you will only be eligible for selection if you use examples of how you meet the essential and desirable criteria.

Essential:

• Experience of cash and credit payments and reconciliation

• Experience of following policies and procedures

• Experience delivering high standards of customer service and a passion for working in the heritage tourism industry

• Ability to work alone and as part of a team

• Ability to provide support and training for other colleagues

• Experience of using Microsoft Office - Outlook, Word and Excel

Find out more about desirable skills and experience in our full job description.

We are dedicated to building a workforce which is reflective of diversity within Scotland. We warmly welcome applications from candidates of all backgrounds, regardless of age, race, gender or gender identity, religious beliefs, marital status, sexual orientation, disability, or neurodiversity. In support of our Gaelic Language Plan, we welcome applications from Gaelic speakers.

We want every candidate to have the best chance to succeed during the recruitment process. If you require your application in an alternative format, please reach out to us via email at [email protected] or call our Head Office at 0131 668 8600 and speak to a member of our People Team.

Please note that, at this time, we are unfortunately unable to provide sponsorship as part of the recruitment process, therefore you must have current right to work in the UK to be considered for a post.

To submit your application online, please read our 'How to Apply' followed by 'Apply Now' button to begin your application.