Oracle Database Application Support Team Lead

Join Our Team and Make a Difference!

At NEC Software Solutions, we believe in the power of technology to transform lives. If you're ready to take on a pivotal role in supporting public services and making a real impact, we want to hear from you!

Note: This role can be remote or hybrid, depending on your location.

About the Role

We are on the lookout for a hands-on Oracle Database Application and Support Team Lead who will not only provide technical leadership but also actively engage in database administration and application support. You will be supporting over 100 customer environments, including high-profile public sector organizations across various platforms.

Your Responsibilities

Hands-On Technical Responsibilities

• Serve as a senior technical engineer for Oracle Database platforms and associated application stacks.
• Lead Oracle Database upgrades, patching, and software deployments in customer environments.
• Conduct 3rd-line diagnostics and fault resolution, including performance tuning and data issues.
• Proactively monitor capacity, performance, and backup metrics to implement corrective actions.
• Maintain robust backup, recovery, and restore solutions to enhance operational effectiveness.
• Lead technical input during major incidents and problem investigations, ensuring root cause analysis.
• Keep technical documentation, runbooks, and support procedures up to date.

Technical Leadership

• Act as the primary escalation point for complex Oracle and application-related issues.
• Collaborate with analysts from other teams to provide real-time guidance on live issues.
• Set technical standards and best practices for database administration and application support.
• Review and quality-check technical changes before implementation.
• Mentor team members to enhance their skills through knowledge sharing and coaching.

Customer & Stakeholder Engagement

• Engage directly with customers to schedule work and manage conflicting priorities.
• Translate complex technical issues into clear, practical explanations for stakeholders.
• Provide recommendations on stability, performance, resilience, and upgrade planning.

Continuous Improvement & Automation

• Identify inefficiencies and contribute to:
• Scripted maintenance
• Automated health checks
• Standardized deployment and upgrade processes
• Drive improvements that reduce manual effort and enhance customer outcomes.
• Collaborate with Networks, UNIX/Linux, Cloud Ops, and Application teams to resolve cross-platform issues.

Qualifications

Essential Skills / Experience

• Strong hands-on experience with Oracle Database administration, including upgrades and patching.
• Experience supporting local government customers using Revenues and Benefits or Housing solutions.
• Proven experience installing and supporting software on Linux and Solaris; Windows experience is a bonus.
• Hands-on deployment and support of Apache Tomcat-based applications.
• Experience providing production support in live customer environments.
• Familiarity with ITSM tools such as Ivanti or ServiceNow.
• Strong customer communication skills across various platforms.
• Eligibility for UK Security Clearance.

Desirable Skills / Experience

• Oracle Certification.
• Experience with Apache Web Server configuration and support.
• Unix/Linux shell scripting skills for automation.
• Experience implementing scripted database and application backup and recovery processes.
• Understanding of networking concepts relevant to database and application support.
• Experience producing technical documentation and supporting runbooks.

Why Join Us?

At NEC Software Solutions, we value our employees and offer a range of fantastic benefits:

• Private Medical Cover funded by NEC (with options for family members).
• 25 days paid holiday with the option to buy/sell days.
• 4x basic salary life assurance cover funded by NEC.
• A Group Pension Plan with employer contributions up to 8.5%.
• A selection of flexible benefits tailored to your needs.
• An invaluable employee assistance program to support you in all areas of life.
• Free access to LinkedIn Learning with over 15,000 courses available.

Note: Candidates must demonstrate a pre-existing right to work and travel within the UK. All offers are subject to satisfactory vetting and reference checks, and this role will require UK Security Clearance.

Who We Are

We’re NEC Software Solutions, part of the global tech giant NEC Corporation. Our software is making a difference every day—dispatching ambulances, supporting families, and enhancing public services. Join our team of over 3,000 employees and help us push the boundaries of what’s possible.

We work with governments, hospitals, police forces, and more, helping them deliver essential services efficiently. Together, we can make a world of difference.

We’d love your help. And we’ll support you every step of the way!