Oracle Database Application Support Team Lead

Join Our Team and Make a Difference!

At NEC Software Solutions, we believe in the power of technology to transform lives. Join us in our mission to support public services and make a real impact in the world!

About the Role

Location: This position can be remote or hybrid, depending on your location.

We are on the lookout for a dynamic Oracle Database Application and Support Team Lead. In this role, you will not only provide technical leadership but also remain hands-on with database administration and application support. You will be supporting over 100 customer environments, including high-profile public sector organizations across various platforms.

Your Responsibilities

Hands-On Technical Responsibilities

• Act as a senior technical engineer for Oracle Database platforms and related application stacks.
• Lead Oracle Database upgrades, patching, and software deployments in customer environments.
• Conduct 3rd-line diagnostics and fault resolution, including performance tuning and data issues.
• Proactively monitor capacity, performance, and backup metrics to implement corrective actions.
• Maintain robust backup, recovery, and restore solutions to enhance operational effectiveness.
• Support the team during major incidents and problem investigations, completing root cause analysis.
• Enhance technical documentation, runbooks, and support procedures.

Technical Leadership

• Serve as the primary escalation point for complex Oracle and application-related issues.
• Collaborate with analysts from other teams to provide real-time guidance on live issues.
• Establish technical standards and best practices for database administration and application support.
• Review and quality-check technical changes before implementation.
• Mentor team members to elevate their technical capabilities through knowledge sharing.

Customer & Stakeholder Engagement

• Engage directly with customers to schedule work and manage conflicting priorities.
• Translate complex technical issues into clear, practical explanations for stakeholders.
• Provide recommendations on stability, performance, resilience, and upgrade planning.

Continuous Improvement & Automation

• Identify inefficiencies and contribute to:
• Scripted maintenance
• Automated health checks
• Standardized deployment and upgrade processes
• Drive improvements that enhance reliability and customer outcomes.
• Collaborate with cross-functional teams to resolve platform issues.

Qualifications

Essential Skills / Experience

• Hands-on experience with Oracle Database administration, including upgrades and patching.
• Experience supporting local government customers using Revenues and Benefits or Housing solutions.
• Proven experience installing and supporting software on Linux and Solaris; Windows experience is a bonus.
• Hands-on deployment and support of Apache Tomcat-based applications.
• Experience in live customer environments providing production support.
• Familiarity with ITSM tools like Ivanti or ServiceNow.
• Strong customer communication skills across various channels.
• Eligibility for UK Security Clearance.

Desirable Skills / Experience

• Oracle Certification.
• Experience with Apache Web Server configuration and support.
• Unix/Linux shell scripting skills for automation.
• Experience with scripted database and application backup and recovery processes.
• Understanding of networking concepts relevant to database and application support.
• Experience producing technical documentation and supporting runbooks.

Why Join Us?

At NEC Software Solutions, we value our employees and offer a range of fantastic benefits:

• Private Medical Cover funded by NEC (with options for family members).
• 25 days of paid holiday with the option to buy/sell days.
• 4x basic salary life assurance cover funded by NEC.
• A Group Pension Plan with employer contributions up to 8.5%.
• A selection of flexible benefits tailored to your needs.
• Access to an invaluable employee assistance program.
• Free access to LinkedIn Learning with over 15,000 courses available.

Note: Candidates must demonstrate a pre-existing right to work and travel within the UK. All offers are subject to satisfactory vetting and reference checks, and this role requires UK Security Clearance.

Who We Are

We’re NEC Software Solutions, part of the global tech giant NEC Corporation. Our software is actively helping to dispatch ambulances, support families, and improve public services.

By joining us, you’ll be part of a team of over 3,000 employees dedicated to pushing the boundaries of what’s possible. Together, we help governments, hospitals, police forces, and local authorities deliver essential services more effectively.

We’d love your help in making a difference, and we’re committed to supporting you every step of the way!