Change, Configuration & Release Analyst
Join Our Team at NEC Software Solutions!
Company Description:
Are you ready to make a difference in the world? Join us at NEC Software Solutions, where our innovative software is transforming public services and improving lives every day!
About the Role
We are looking for a passionate Change Configuration and Release Analyst to join our IT Service Delivery Department in Hartlepool. In this hybrid role, you will be a vital part of our Change, Config & Release Team, ensuring that IT services are deployed, monitored, and continuously improved for our colleagues and customers.
Your mission? To manage the lifecycle of changes to our internal and external IT systems, from planned updates to emergency fixes. You’ll assess risks, coordinate with stakeholders, and ensure smooth implementations while promoting best practices and continuous improvement.
Key Responsibilities:
- Review and validate Change requests and impact assessments.
- Host and document Change-related calls.
- Coordinate with internal teams and external departments.
- Track and manage Changes through their lifecycle.
- Conduct Release analysis to assess readiness, dependencies, and risk before deployment.
- Provide guidance, training, and process improvements.
What We’re Looking For
Essential Skills & Experience:
- Strong stakeholder engagement and customer-facing experience.
- Proficiency in Microsoft Excel (data analysis desirable).
- Eligible for UK Security Clearance and NPPV3.
Desirable Skills:
- Experience in Release analysis and/or Change analysis, including evaluating Release scope, risk, and impact.
- Knowledge of ITIL methodology and Service Delivery processes.
- ITIL v4 Certified.
Why Join Us?
At NEC Software Solutions, we pride ourselves on offering an exceptional benefits package, including:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost).
- 25 days paid holiday with the option to buy/sell.
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%.
- A selection of flexible benefits to suit your individual needs.
Additional Information:
Candidates must demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role, a Disclosure Barring Service (DBS) check may also be required.
Our Commitment to Diversity
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are
We’re NEC Software Solutions, part of the global tech giant NEC Corporation. Our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people, and even test the hearing of newborn babies.
By joining us, you’ll be part of a team of over 3,000 employees pushing the boundaries of what’s possible and supporting amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities, and more. Together, we help them deliver financial support faster, speed up treatments for patients, and respond to emergencies effectively. The more we do, the more our customers can do for others. Together, we make a world of difference.
We’d love your help. And we’ll support you all the way!
