Change, Configuration & Release Analyst

Company Description

Come join us and make a difference in the world! At NEC Software Solutions, we’re on a mission to enhance public services and improve lives through innovative technology.

Job Description

We are excited to invite you to be a part of our IT Service Delivery Department as a Change Configuration and Release Analyst. In this dynamic role, you will ensure that our IT services are deployed, monitored, and continually improved for both colleagues and customers.

This position offers a hybrid working model based in Hartlepool, allowing you to balance your professional and personal life effectively.

As a key member of the Change, Config & Release Team, you will manage the lifecycle of changes to our internal and external IT systems, from planned updates to emergency interventions. Your expertise will help assess risks, coordinate stakeholders, and ensure smooth implementations while promoting best practices and continuous improvement.

Key Responsibilities

• Review and validate Change requests and impact assessments.
• Host and document Change-related calls.
• Coordinate with internal teams and external departments.
• Track and manage Changes through their lifecycle.
• Conduct Release analysis to assess readiness, dependencies, and risks before deployment.
• Provide guidance, training, and process improvements.

Qualifications

Skills & Experience

Essential:

• Strong stakeholder engagement and customer-facing experience.
• Proficiency in Microsoft Excel (data analysis desirable).
• Eligible for UK Security Clearance and NPPV3.

Desirable:

• Experience in Release analysis and/or Change analysis, including evaluating Release scope, risk, and impact.
• Knowledge of ITIL methodology and Service Delivery processes.
• ITIL v4 Certified.

Additional Information

We pride ourselves on offering an excellent benefits package, including an above-average pension scheme. When you join the team at NEC Software Solutions, you will enjoy:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost).
• 25 days paid holiday with the option to buy/sell.
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%.
• A selection of flexible benefits to suit your individual needs.

All candidates must demonstrate a pre-existing right to work and travel within the UK, with documentary evidence required. All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role, a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are

We’re NEC Software Solutions, part of the global tech giant NEC Corporation. While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people, and even test the hearing of newborn babies.

By joining us, you’ll be part of a team of over 3,000 employees pushing the boundaries of what’s possible and supporting amazing public services. We collaborate with governments, hospitals, police forces, housing providers, local authorities, and more, helping them deliver financial support faster, speed up patient treatments, and respond to emergencies effectively. Together, we make a world of difference.

We’d love your help. And we’ll support you every step of the way!