Quality Administrator

We are seeking a Quality Administrator to join our Ultimate Healthcare team. The role will support the SHEQ Department in administration relating the Quality and Regulatory Compliance activities to ensure our operational integrity and market reputation. Assisting in compliance with all regulatory and ISO standards to mitigate risk and proactively identify and secure new accreditations that enhance our credibility and competitive position.

Main Duties and Responsibilities

Assisting in the QMS system and supporting in the ISO 13485 compliance including:

1. Supporting internal audits (collating data, writing up findings, obtaining sign offs) - it may be that we find someone who wants to learn, and writes excellently, but doesn't have IA experience - this can always be trained out later Working closely with customer services to collate customer feedback and complaints data
2. Investigating product / process failures as required
3. Being a part of supplier management team
4. Play a key role in Procedure development, writing and implementation
5. Co-review documentation, and being pivotal in the document control and document change process
6. Where required, being part of the team to create any required documentation
7. Assisting in Health & Safety management on site
8. Assist in implementation of systems/processes/Procedures where required
9. Undertake the job in line with the company appraisal competencies as follows:
10. Achieves business results and adds value to the company
11. Focuses on internal/external customers
12. Builds and maintains effective teamwork with colleagues
13. Embraces change and deals with ambiguity
14. Keep accurate and timely records

Required Skills and Experience

• Excellent verbal and written communication skills.
• Proven team player with the ability to use own initiative.
• Able to adapt to change and approachable with influencing and listening skills.
• Proficient and confident in the use of IT software including Microsoft Office including One Drive, Share Point, Teams, PowerPoint, Word, Excel, Adobe,
• Excellent time management in regard to achieving deadlines, adhering to training schedules and travelling.
• Experience of document control
• Desirable: An understanding of technical documentation
• Desirable: Ability to communicate to third parties
• Fundamental comprehension of ISO compliance
• Desirable: some knowledge of regulatory compliance
• Experience of document control
• Experience of working within systems in a highly regulated industry
• Desirable: exposure to the Medical Device sector
• Experience of ISO standards
• Desirable: ISO Internal Auditor

Key Performance Indicators:

• Document control
• Accuracy of documents produced
• Being an active team member in supporting the wider activities
• Escalate any significant issues to Line Manager immediately

What can we offer you?

• Competitive Salary
• Monday to Friday 40 hours a week
• Up to 25 days holiday plus bank holidays with the option to buy a further 5 days
• Company Pension Scheme
• Company Sick Pay
• Life Assurance
• A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets

Our ambition at Millbrook Healthcare Group is to become the leading provider in the assisted living sector whilst ensuring our core company values 'CARES' remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You'll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.

Care and respect for our colleagues and service users

Accountable and proud

Ready to learn and grow

Enhance our service users' livesocially responsible, ethical and transparent

This role involves working in a regulated activity and may be subject to a DBS disclosure and social media screening.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.