Posted 12 June, 2026
Deputy Store Manager - Heathrow T2
Fortnum & Mason
London, Greater London EC1A, United Kingdom
Full Time
Reference: 128790928
Job description
Location: Heathrow Terminal 2
Contract: Full-time
Opening: September 2026
We are seeking an experienced and driven Deputy Store Manager to support the launch of our newest Fortnum & Mason location in Heathrow Terminal 2. This is an exciting opportunity to play a key role in opening and establishing a flagship travel retail store, delivering exceptional service to a global customer base. Working closely with the Store Manager, you will be responsible for leading the day-to-day operations, inspiring your team, and ensuring the highest standards of customer experience synonymous with the Fortnum & Mason brand.
Why Work For Us:
*Subject to terms and conditions
What You'll Be Doing:
What We Are Looking For:
Please note:
This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting.
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Location: Heathrow Terminal 2
Contract: Full-time
Opening: September 2026
We are seeking an experienced and driven Deputy Store Manager to support the launch of our newest Fortnum & Mason location in Heathrow Terminal 2. This is an exciting opportunity to play a key role in opening and establishing a flagship travel retail store, delivering exceptional service to a global customer base. Working closely with the Store Manager, you will be responsible for leading the day-to-day operations, inspiring your team, and ensuring the highest standards of customer experience synonymous with the Fortnum & Mason brand.
Why Work For Us:
- Competitive hourly rate + paid overtime
- Up to 40% store and restaurant discounts*
- 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*
- Matched pension scheme and career development opportunities
- Annual staff party and incredible gifts after 5 years
*Subject to terms and conditions
What You'll Be Doing:
- Support the Store Manager in leading, motivating, and developing a high-performing team
- Deliver exceptional customer service and uphold Fortnum & Mason's luxury standards
- Drive sales performance, KPIs, and commercial opportunities
- Oversee daily operations including stock control, replenishment, and visual merchandising
- Support store opening activities and ensure smooth running in a fast-paced airport environment
- Maintain compliance with company policies, health & safety, and airport regulations
What We Are Looking For:
- Previous experience in a supervisory or deputy manager role within retail or hospitality
- Strong leadership and team development skills
- Passion for customer service and delivering luxury retail experiences
- Commercially aware with a track record of achieving targets
- Highly organised with the ability to thrive in a fast-paced environment
- Flexible to work shifts, including early mornings, evenings, weekends, and bank holidays
- Experience in travel retail or high-volume environments is desirable
Please note:
- Appointment is subject to satisfactory references and pre-employment checks (5 years)
- Due to the security requirements of working at Heathrow Airport, additional screening will be required
This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting.
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
