Oracle Database Application Support Team Lead

Join Our Team and Make a Difference!

Are you ready to take your career to the next level? At NEC Software Solutions, we’re on a mission to transform public services and improve lives. We invite you to be part of our journey as an Oracle Database Application and Support Team Lead. This role offers the flexibility of remote or hybrid work, depending on your location.

Your Role

As a hands-on technical leader, you will guide a talented team of analysts while directly engaging with over 100 customer environments, including high-profile public sector organizations. Your expertise will be crucial in ensuring the smooth operation of our Oracle Database platforms across various environments—on-premises, private cloud, and public cloud.

Main Responsibilities

• Hands-On Technical Responsibilities:
  • Act as a senior technical engineer for Oracle Database platforms and associated application stacks.
  • Lead Oracle Database upgrades, patching, and software deployments in customer environments.
  • Conduct 3rd-line diagnostics and fault resolution, including performance tuning and data issues.
  • Proactively monitor capacity, performance, and backup metrics to implement corrective actions.
  • Maintain robust backup, recovery, and restore solutions to enhance operational effectiveness.
  • Support the team during major incidents, conducting root cause analysis and implementing fixes.
  • Enhance technical documentation, runbooks, and support procedures.
• Technical Leadership:
  • Serve as the primary escalation point for complex Oracle and application-related issues.
  • Collaborate with analysts on live issues, upgrades, and changes, providing real-time guidance.
  • Set technical standards and best practices for database administration and application support.
  • Mentor team members to elevate their skills through knowledge sharing and coaching.
• Customer & Stakeholder Engagement:
  • Engage directly with customers to schedule work and manage conflicting priorities.
  • Translate complex technical issues into clear, practical explanations for stakeholders.
  • Provide recommendations on stability, performance, resilience, and upgrade planning.
• Continuous Improvement & Automation:
  • Identify inefficiencies and contribute to scripted maintenance and automated health checks.
  • Drive improvements that reduce manual effort and enhance customer outcomes.
  • Collaborate with cross-functional teams to resolve platform issues.

Qualifications

Essential Skills / Experience:

• Strong hands-on experience with Oracle Database administration, including upgrades and patching.
• Experience supporting local government customers using Revenues and Benefits or Housing solutions.
• Proven experience installing and supporting software on Linux and Solaris; Windows experience is a bonus.
• Hands-on deployment and support of Apache Tomcat-based applications.
• Experience in live customer environments, providing production support.
• Familiarity with ITSM tools such as Ivanti or ServiceNow.
• Strong customer communication skills across various channels.
• Eligibility for UK Security Clearance.

Desirable Skills / Experience:

• Oracle Certification.
• Experience with Apache Web Server configuration and support.
• Unix/Linux shell scripting skills for automation.
• Experience with scripted database and application backup and recovery processes.
• Understanding of networking concepts relevant to database and application support.
• Experience producing technical documentation and supporting runbooks.

What We Offer

At NEC Software Solutions, we value our employees and offer a range of benefits to support your well-being:

• Private Medical Cover funded by NEC (with options for family members).
• 25 days of paid holiday, with the option to buy/sell additional days.
• Life assurance cover funded by NEC, with options to increase coverage.
• A Group Pension Plan with fantastic employer contributions up to 8.5%.
• A selection of flexible benefits tailored to your individual needs.
• Access to an invaluable employee assistance program for support in all areas of life.
• Free access to LinkedIn Learning with over 15,000 courses available.

We are committed to creating an inclusive environment and welcome applications from all communities. If you require any reasonable adjustments during the recruitment process, please let us know.

Who We Are

As part of the global tech giant NEC Corporation, our software is making a real impact—dispatching ambulances, supporting families, and enhancing public services. Join our team of over 3,000 employees and help us push the boundaries of what’s possible. Together, we can make a world of difference!

We can’t wait to see how you can contribute to our mission!