Oracle Database and Application Support

Join Our Team and Make a Difference!

At NEC Software Solutions, we believe in the power of technology to transform lives. Join us in our mission to support essential public services and make a real impact in the world!

About the Role

We are looking for a passionate Oracle Database Application and Support Analyst to join our skilled team. This role can be performed remotely or in a hybrid setup, depending on your location. You will support software solutions for over 100 esteemed customers, including key players in the Public Sector, while working with a mix of on-premises, private, and public cloud-based systems.

Main Responsibilities

As an Oracle Database and Application Support Analyst, you will:

• Apply software updates and perform technology upgrades.
• Conduct installations of new software and troubleshoot related issues efficiently.
• Proactively review metrics and address potential database performance and backup concerns.
• Communicate professionally with customers, providing innovative solutions.
• Collaborate within the team to share workloads and foster a supportive environment.
• Work with broader IT support teams, including Networks, UNIX, and Cloud Ops.
• Identify areas for improvement through automation and process efficiency.

Qualifications

Essential Skills/Experience:

• Experience with Oracle Database Management, including upgrades for single-instance environments.
• Proficient in installing and maintaining software on Solaris, Linux, or Windows Server.
• Experience deploying Apache Tomcat-based web applications.
• Strong aptitude for direct customer interaction via video, telephone, and email.
• Ability to troubleshoot performance issues using Oracle tools like STATSPACK and OCI Analytics.
• Familiarity with ITSM processes and tools like ServiceNow or Ivanti.
• Eligibility for UK Security Clearance.

Desirable Skills/Experience:

• Expertise in Apache Web Server configuration and management.
• Proficiency in Unix shell scripting for task automation.
• Familiarity with Ansible for managing automation roles.
• Experience in scripted database and software backups and recovery.
• Knowledge of Microsoft IIS Web Server configuration.
• Understanding of network architecture.
• Oracle Certification.

Working Conditions

We are proud to offer a supportive and flexible work environment that values your well-being and professional growth.

Benefits

• Private Medical Cover funded by NEC for employees (with options to add family members).
• 25 days of paid holiday with the option to buy/sell days.
• 4x basic salary life assurance cover funded by NEC (with options to increase cover).
• A Group Pension Plan with fantastic employer contributions up to 8.5%.
• A wide selection of flexible benefits tailored to your individual needs.
• Access to an invaluable employee assistance program for support in all areas of life.
• Free access to LinkedIn Learning with over 15,000 courses available.

Who We Are

We’re NEC Software Solutions, part of the global tech giant NEC Corporation. Our software is making a difference every day—dispatching ambulances, supporting families, keeping trains on the move, and more. With over 3,000 employees, we are dedicated to pushing the boundaries of what’s possible and supporting amazing public services.

Join us in our mission to help governments, hospitals, police forces, and local authorities deliver faster, more efficient services. Together, we can make a world of difference!

We welcome applications from all communities and are committed to ensuring an inclusive and accommodating experience for all candidates. If you require any reasonable adjustments during the recruitment process, please let us know.