Oracle Database Application Support Team Lead

Join Our Team and Make a Difference!

Are you ready to take your career to the next level? At NEC Software Solutions, we’re on a mission to transform public services and improve lives. Whether you choose to work remotely or in a hybrid setting, we invite you to be part of our dynamic team as an Oracle Database Application and Support Team Lead.

Your Role

In this hands-on technical leadership position, you will guide a talented team of analysts while directly engaging with over 100 customer environments, including high-profile public sector organizations. Your expertise will be crucial in ensuring the smooth operation of on-premises, private cloud, and public cloud platforms.

Main Responsibilities

• Hands-On Technical Responsibilities:
  • Serve as a senior technical engineer for Oracle Database platforms and associated application stacks.
  • Lead Oracle Database upgrades, patching, and software deployments in customer environments.
  • Conduct 3rd-line diagnostics and fault resolution, including performance tuning and data issues.
  • Proactively monitor capacity, performance, and backup metrics to prevent customer impact.
  • Maintain robust backup, recovery, and restore solutions to enhance operational effectiveness.
  • Support the team during major incidents, conducting root cause analysis and implementing fixes.
  • Keep technical documentation, runbooks, and support procedures up to date.
• Technical Leadership:
  • Act as the primary escalation point for complex Oracle and application-related issues.
  • Collaborate with analysts from other teams to provide real-time guidance on live issues.
  • Set technical standards and best practices for database administration and application support.
  • Review and quality-check technical changes before implementation.
  • Mentor team members to enhance their skills through knowledge sharing and coaching.
• Customer & Stakeholder Engagement:
  • Engage directly with customers to schedule work and manage conflicting priorities.
  • Translate complex technical issues into clear, practical explanations for stakeholders.
  • Provide recommendations on stability, performance, resilience, and upgrade planning.
• Continuous Improvement & Automation:
  • Identify inefficiencies and contribute to scripted maintenance and automated health checks.
  • Drive improvements that reduce manual effort and enhance customer outcomes.
  • Collaborate with cross-functional teams to resolve platform issues.

Qualifications

Essential Skills / Experience:

• Strong hands-on experience with Oracle Database administration, including upgrades and patching.
• Experience supporting local government customers using Revenues and Benefits or Housing solutions.
• Proven experience installing and supporting software on Linux and Solaris; Windows experience is a bonus.
• Hands-on deployment and support of Apache Tomcat-based applications.
• Experience in live customer environments providing production support.
• Familiarity with ITSM tools such as Ivanti or ServiceNow.
• Strong customer communication skills across various platforms.
• Eligibility for UK Security Clearance.

Desirable Skills / Experience:

• Oracle Certification.
• Experience with Apache Web Server configuration and support.
• Unix/Linux shell scripting skills for automation.
• Experience with scripted database and application backup and recovery processes.
• Understanding of networking concepts relevant to database and application support.
• Experience producing technical documentation and supporting runbooks.

What We Offer

• Comprehensive Benefits: Including private medical cover, generous holiday allowance, and life assurance.
• Pension Plan: With fantastic employer contributions up to 8.5%.
• Flexible Benefits: Tailored to suit your individual needs.
• Employee Assistance Program: Support for various aspects of your life.
• Learning Opportunities: Free access to LinkedIn Learning with over 15,000 courses.

Who We Are

At NEC Software Solutions, part of the global tech giant NEC Corporation, our software is making a real impact—dispatching ambulances, supporting families, and enhancing public services. Join our team of over 3,000 employees and help us push the boundaries of what’s possible. Together, we can make a world of difference!

If you’re ready to embark on this exciting journey with us, we can’t wait to hear from you!