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Posted 13 June, 2026

Resource Planner (Admin and Clerical)

i-jobs
Dursley, Gloucestershire, UK Full Time
Reference: 26-00971-50230-3

Position: Resource Planner
Location: Littlecombe Depot, Dursley, GL11 4BA
Start Date: ASAP
Contract Duration: 5+ Months
Working Hours: 37 hours per week
Pay Rate: £11.49 Per Hour
Job Reference: 5291141

Job Responsibilities

  • Provide a frontline, customer-focused service to tenants, leaseholders, trade operatives, and stakeholders.

  • Plan and allocate jobs effectively for trade operatives using an electronic scheduling system.

  • Manage changes to operatives’ diaries, including annual leave and sickness.

  • Administer and schedule servicing for Council-owned and managed properties (e.g., Gas Safety Inspections, Electrical Periodic Tests).

  • Support the organisation and administration of in-house services and contractors.

  • Ensure compliance with Council Financial Regulations, Contract Standing Orders, and Divisional Procedures.

  • Resolve customer queries and complaints, advising on the corporate complaints procedure where necessary.

  • Contribute to team performance by promoting customer participation and gathering satisfaction information.

  • Maintain and update the Council’s stock condition database with repair information.

  • Undertake routine administrative support to ensure efficient service delivery.

Person Specification
Must-Have Requirements:

  • Good written and verbal communication skills.

  • Experience working with the public.

  • IT literate with the ability to use integrated computer systems for job allocation and repairs.

  • Ability to prioritise workload and manage time effectively.

  • Understanding of basic property maintenance issues.

  • Ability to respond to queries and complaints and work under own initiative.

Nice-to-Have Requirements:

  • General understanding of natural gas systems and renewable technologies.

  • Experience diagnosing faults using diagnostic software.

  • Knowledge of property maintenance regulations and best practice.


Additional Instructions

  • Travel may be required; HMRC mileage rates apply.

  • Work may include evenings or weekends to support community needs.

  • Must adhere to Health and Safety regulations under the Health and Safety at Work Act.

  • Support the Council’s commitment to equality, diversity, and inclusion.

  • Comply with the Council’s Environmental Policy and Management System.

  • Participate in training and development initiatives as required.

  • Undertake any duties necessary to meet obligations under the Civil Contingencies Act

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