Customer Support Officer (Highways & Environment)
About the role
Are you highly organised, people-focused, and confident in both customer service and admin tasks? Join Cormac's Highways & Environment division as a Customer Support Officer and play a key role in supporting vital services across Cornwall.
You'll deliver outstanding technical support to internal teams, elected members, stakeholders and the public. Provide comprehensive administrative support to ensure smooth day-to-day management of incoming enquiries and service requests, including email correspondence, processing insurance claim reports, managing defect and enquiry systems whilst maintaining the highest standards of customer service.
We are currently looking to fill 2 x full time positions or the equivalent part time positions.
To find out more about the role please take a look at the role profile
About you
We are looking for you to have the following;
Previous experience working as part of an admin or customer service team.
Experience managing busy workloads whilst maintaining high levels of accuracy, attention to detail and timeliness.
Have excellent communication skills with the ability to communicate effectively with internal and external customers.
Great organisational and IT skills, with the ability to adapt and learn new systems.
5 GCSEs at grade 4 (c) or above including English
Our offer to you
Salary: 25,948
Working Hours: 2 x 37 hours or part-time equivalent, Monday to Friday with core hours 0800-1600 hours.
Contract Type: Permanent
Base: Scorrier/Home working - Hybrid
Click here to read more about us and what benefits we offer.
Safeguarding
We are committed to safeguarding the welfare of all our service users, clients and customers. If the role is working with vulnerable individuals and/or children and young people, you will be asked to complete a relevant DBS check to be successfully appointed to the role.
To apply
It's really easy to apply for our roles - simply follow the link to create a candidate profile, answer the screening questions and upload a CV.
Contact us
If you'd like to have a discussion about the role, please feel free to contact our in-house resourcing team for an informal chat about the role. role.
Thank you for your interest in supporting our important work at Cormac.
It's an exciting time to support our work at Cormac Solutions. We are driving growth and innovation across Cornwall and beyond. Our projects are maintaining the connectivity and beauty of Cornwall, enhancing the natural and built environment. We are passionate about ensuring the county has a sustainable infrastructure for all our local residents and visitors. Our project work spans highways development and construction design as well as environmental and conservation programmes that protect Cornwall's natural heritage.
Working with us, you will be joining a talented team of professionals working collaboratively to bring positive improvements and regeneration to the county. You'll be rewarded with investment in your professional development and the chance to develop your career creatively with involvement in our diverse projects portfolio. Please follow this link to find out more about us.
