Operations Engineer I

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are

At Warner Bros. Discovery (WBD), we’re not just about wizards, dragons, and superheroes. We’re a vibrant community of storytellers, creators, and dreamers who bring iconic content and beloved brands to life. Here, you’ll find career-defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best self. Join us, and thrive in an environment where you are supported and celebrated!

About WBD Sports Europe

WBD Sports Europe is home to a portfolio of sports brands, channels, and platforms that engage 130 million fans every month across more than 200 markets and 20 languages. Our beloved brands, including Eurosport and TNT Sports, connect audiences with the greatest sporting events in the world, from the Olympics to Grand Slam tennis and beyond.

Global Command Center (GCC)

As part of the GCC, the Operations Engineer plays a crucial role in our collaborative team environment. You’ll be at the heart of incident management, service requests, and activities across production, broadcast engineering, and editing operations.

Your New Role

As an Operations Engineer, you will:

• Receive and triage incoming calls, communications, and tickets, handling everything from low-priority issues to on-air emergencies.
• Monitor services and equipment across various systems and technologies.
• Coordinate communication during major incidents that impact the organization.
• Log all incidents and requests using industry-standard IT Service Management tools.
• Engage with WBD production teams, engineering groups, on-air talent, journalists, and editors globally, providing 24/7 support.
• Participate in larger projects, including cabling and equipment installation, integration, and testing.

Your Role Accountabilities

• Technology: Competence in digital audio & video studio environments, control systems, and a strong understanding of IP production environments (SMPTE 2022/2110).
• Production: A solid grasp of the production and editorial process and how technology failures can impact content production.
• Leadership & Management: Lead major incident responses, set priorities, and provide clear communication to stakeholders.
• Service Management: Understand service management processes, including incident management and service reporting.

Working Conditions

This role is advertised as Onsite, meaning all working hours will be carried out at the workplace. WBD reserves the right to adjust this working agreement as necessary for business needs.

How We Get Things Done

Our guiding principles are the core values that shape how we operate. We encourage you to explore these values and see how they resonate with you. We look forward to discussing them during your interview!

Championing Inclusion at WBD

At Warner Bros. Discovery, we celebrate diversity and strive to build a workforce that reflects a wide array of perspectives and experiences. As an equal opportunity employer, we are committed to considering qualified candidates based on merit, regardless of background. If you require adjustments during the application process, we are here to support you.