MCR Supervisor

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are

At Warner Bros. Discovery, we’re not just about wizards, dragons, and superheroes. We’re a vibrant community of storytellers, creators, and dreamers who bring iconic content and beloved brands to life. Here, you’ll find career-defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best self. Join us, and thrive in an environment where you are supported and celebrated!

Your New Role

As an MCR Supervisor, you will play a pivotal role in overseeing the Master Control Room (MCR) operations. Your mission? To ensure a reliable and efficient service in our dynamic 24/7 broadcast environment. You’ll coordinate people, processes, and technology, working closely with internal teams and external partners to maintain high operational standards. If you’re passionate about guiding teams in live broadcast operations and enhancing service delivery, this is the perfect opportunity for you!

Your Role Accountabilities

• Supervise MCR shift operations in a 24/7 environment.
• Manage the MCR team, focusing on wellbeing, development, culture, and performance.
• Create an engaging MCR environment during high-profile events.
• Coordinate staff rosters, ensuring the right skills are available for each event.
• Proactively oversee daily MCR activities, including fault investigation and resolution.
• Ensure the team is fully trained and prepared for all scheduled events.
• Encourage effective delegation and knowledge sharing within the team.
• Represent the MCR in internal and external meetings.
• Contribute to planning future operational requirements and events.
• Collaborate with Production, T&O departments, and third-party providers for successful live content delivery.
• Attend operational, planning, and project meetings, influencing decision-making.
• Define and maintain MCR technical workflows and systems, including SOPs.
• Troubleshoot technical issues and escalate faults as necessary.
• Write and compile detailed reports on MCR issues or outages.
• Provide day-to-day responsibility for all staff on shift, managing 10+ direct reports.

Qualifications & Experience

• Previous supervisory or managerial experience, including recruitment and team culture.
• Experience in staff training and maintaining/updating SOPs.
• Thorough understanding of MCR systems, equipment, and broadcast delivery models.
• Ability to identify project impacts and propose mitigating solutions.
• Expertise in troubleshooting technical issues and developing effective workarounds.
• Operational knowledge of MCR technology, including SDI and IP video/audio routing.
• Familiarity with broadcast control systems, ideally BNCS and Nevion Video IPath.
• Experience with various video standards, including UHD.
• Understanding of video/audio timing principles and diagnostic tools.
• Knowledge of professional satellite contribution equipment.
• Familiarity with contribution standards like J2K, H264, and HEVC.
• Experience in creating operational processes in collaboration with teams.

Working Conditions

The MCR operates 24/7/365. This role is shift-based, requiring a 40-hour work week that includes weekends and public holidays.

Onsite Working

This position is advertised as Onsite, meaning all working hours will be conducted at the workplace. Please note that WBD reserves the right to adjust this working agreement as necessary for business needs.

How We Get Things Done

At WBD, our guiding principles are the core values that shape our operations. We encourage you to explore these values and see how they resonate with you. We look forward to discussing them during your interview!

Championing Inclusion at WBD

Warner Bros. Discovery is committed to building a diverse workforce that reflects a wide array of perspectives and experiences. We are an equal opportunity employer, considering qualified candidates based on merit, regardless of various protected categories. If you require adjustments during the application process, please refer to our accessibility page for guidance.