Manager, Technical Services
Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are
At Warner Bros. Discovery, we’re not just about wizards, dragons, and superheroes. We’re a vibrant community of storytellers, creators, and dreamers who bring iconic content and beloved brands to life. Our diverse team spans the globe, offering career-defining opportunities, thoughtfully curated benefits, and the tools to help you grow into your best self. Here, you are supported, celebrated, and empowered to thrive.
Our studios are among the world’s leading motion picture and television production facilities. The magic happens in our Studio Operations group, which encompasses everything from soundstage rentals to culinary experiences. Whether hosting unforgettable studio tours or creating optimal workspaces, our teams lay the groundwork for the memorable experiences we provide.
Your New Role
We’re thrilled to announce an exciting opportunity to lead our Technical Services team at the Warner Bros. Studio Tour London - The Making Of Harry Potter (WBSTL). As the Technical Services Manager, you will oversee all show-related aspects of the Studio Tour, including lighting, sound, video, sets, props, and show control systems.
In this role, you’ll collaborate closely with original filmmakers and a select group of suppliers to ensure the Studio Tour operates at the highest standards, delivering a world-class visitor experience. You’ll be responsible for:
Your Role Accountabilities
Managing, training, and developing the Technical Services team to ensure high performance and compliance.
Driving technical excellence by maintaining show systems and delivering planned preventative maintenance.
Championing health & safety and continuous improvement, proactively resolving technical issues.
Overseeing resource planning and rota management for operational efficiency.
Leading cross-functional collaboration for effective planning and delivery of technical installations.
Acting as Duty Manager and Duty Technician to manage day-to-day operations.
Managing departmental budgets and supplier relationships to ensure strong cost control.
Qualifications and Experience
Previous management experience in a Technical Services team within the tourism, leisure, or heritage industry.
Technical expertise in AV installations, including electronics and networked show control systems.
Project management experience with strong communication and stakeholder relationship skills.
Proven ability to lead multi-skilled technical teams in a fast-paced environment.
Strong knowledge of facilities management and effective problem-solving skills.
Excellent communication, organization, and IT skills, with the ability to adapt and collaborate.
Relevant qualifications and certifications (e.g., IPAF, PASMA, IOSH, NBOSH) are advantageous.
Working Pattern and Duty Management
This is a full-time role (40 hours a week) with a shift pattern. Due to the nature of a visitor attraction, regular weekend and evening work will be required. Flexibility is key, as you may need to work weekends, bank holidays, and late evenings in rotation with your team.
As an ambassador for the business, you will support the Head of Show Experience and represent them in meetings with third parties when necessary.
How We Get Things Done
At WBD, our guiding principles are the core values that shape how we operate. We encourage you to explore these values and see how they resonate with you. We look forward to discussing them during your interview!
Championing Inclusion at WBD
Warner Bros. Discovery is committed to building a diverse workforce that reflects a wide array of perspectives and experiences. We are an equal opportunity employer and consider qualified candidates based on merit, regardless of any protected category.
If you require adjustments or accommodations during the application process, please refer to our accessibility page for guidance.
