Fire & Smoke Technical Service Manager

Location - National

Role Summary

The Technical Service Manager AOV & Smoke Control is responsible for identifying, developing and converting technical opportunities within CoSourced Groups existing customer base and new accounts introduced through the Business Development team. The TSM plays a critical role in the Groups service-led growth strategy, where maintenance contracts provide visibility of estate condition and create opportunities for remedial works, system upgrades and lifecycle replacement projects specifically relating to AOV systems and motorised smoke dampers. Combining strong technical expertise with commercial awareness, the TSM scopes works, prepares quotations and converts opportunities into revenue across AOV systems, smoke control panels, motorised smoke dampers and associated control systems.

The TSM works closely with Business Development Managers, Account Managers and operational teams to ensure opportunities are technically sound, commercially viable and delivered to a high standard. The role also retains a practical technical element. The TSM may be required to support or oversee installations, assist operational teams on complex technical tasks and ensure solutions are practical and aligned with fire strategy, cause & effect and customer expectations.

The TSM is an exemplary model of best practice; they maintain the highest standards of technical integrity, safety and customer service.

Key Responsibilities

Technical Sales & Opportunity Development

Identify technical opportunities within existing customer estates relating to AOV systems and smoke control.

Convert engineer recommendations, inspection reports and survey findings into commercial opportunities.

Scope remedial works, system upgrades and lifecycle replacement projects including AOV systems and motorised smoke dampers.

Develop solutions aligned with fire strategy, cause & effect and system compliance requirements.

Work with operational teams to ensure proposed works are practical and deliverable.

Quoting & Commercial Development

Prepare technical quotations for remedial works, installations and lifecycle upgrades relating to AOV and smoke control systems.

Develop proposals aligned with Group pricing strategies and margin expectations.

Secure material pricing and labour cost assumptions at the point of sale, ensuring all works are fully costed prior to submission.

Price full system scope including AOV actuators, vents, smoke dampers, control panels, cabling, containment and commissioning.

Ensure quotations are technically accurate, commercially viable and aligned with operational capability.

Support complex technical bids and large remedial or upgrade programmes.

Cross-Selling & Account Growth

Identify cross-sell opportunities across AOV, smoke control and associated life safety systems.

Introduce additional services to existing customers where technical risks or deficiencies are identified.

Work closely with Business Development Managers to support new client opportunities.

Collaborate with Account Managers to expand service coverage across customer estates.

Support the development of multi-service client relationships.

Customer Engagement

Build trusted relationships with customer estates teams, facilities managers and asset owners.

Provide technical advice regarding system performance, compliance requirements, cause & effect and lifecycle planning.

Attend site meetings, technical reviews and customer consultations.

Act as a technical escalation point for AOV and smoke control systems.

Operational Collaboration

Work closely with operational teams to ensure works are delivered efficiently and safely.

Provide clear scopes of work, technical documentation and pricing breakdowns.

Support handover from sales to operational delivery teams.

Assist in resolving technical challenges during project delivery.

Technical Delivery Support

Provide technical supervision during AOV and smoke control installations.

Support commissioning activities including validation of cause & effect and system sequencing.

Assist with complex fault finding across panels, actuators, dampers and control systems.

Ensure works delivered align with the scope agreed at the point of sale.

Authority & Scope

Responsible for converting AOV and smoke control opportunities into remedial works, upgrades and lifecycle projects.

Works across existing customers and new accounts introduced by the Business Development team.

Supports the growth of life safety systems within the customer estate.

Collaborates closely with operational teams to ensure successful delivery of works.

Key Competencies

Strong technical background in AOV and smoke control systems.

Strong knowledge of motorised smoke dampers and control interfaces.

Ability to interpret fire strategy documents and cause & effect matrices.

Experience scoping and pricing remedial works, upgrades and lifecycle replacements.

Strong commercial awareness and understanding of margin requirements.

Ability to build trusted relationships with technical stakeholders.

Performance Metrics & Indicators

Full details of KPIs and OKRs provided separately that cover:

Remedial works and project revenue generation (AOV & smoke control)

Cross-selling opportunities identified and converted

Quotation conversion rate

Pipeline development and forecasting accuracy

Margin performance on quoted works

Collaboration with Business Development and operational teams

Customer engagement and satisfaction

Required Skills & Qualifications

Education & Experience

Strong technical experience in AOV, smoke control or building services.

Experience delivering or quoting AOV and smoke control remedial works and installations.

Experience working within facilities management or technical services environments.

Technical Skills

Strong technical understanding of AOV systems (natural and mechanical).

Strong understanding of motorised smoke dampers and associated controls.

Knowledge of smoke control panels (e.g. SC Controls, Colt, Advance Air, Action Air).

Ability to scope technical works and develop commercial proposals.

Understanding of lifecycle planning and compliance requirements.

Familiarity with CAFM or CRM systems such as Atom.

Soft Skills

Commercially aware and solution focused.

Strong communication and relationship building skills.

Ability to translate technical challenges into customer solutions.

Proactive and self-motivated.

Aligned with the Group values and growth strategy.

Mentorship & Support

Technical Development ongoing training across AOV systems, smoke control panels and motorised dampers.

Commercial Development coaching in technical sales, pricing strategy and margin management.

Cross-Sell Strategy training in identifying multi-service opportunities within customer estates.

Systems & Reporting training in Atom and internal reporting systems.

Industry Engagement attendance at technical seminars, training courses and industry events.

Ongoing Professional Development continuous learning aligned with Group technical standards and growth strategy.

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