Supervisor Plus

Join Our Team as a Supervisor Plus at Butlin's!

Are you ready to take on an exciting new role that puts you at the heart of our operations? The Supervisor Plus position at Butlin's is a fantastic opportunity for someone who thrives in a dynamic environment and is passionate about delivering exceptional guest experiences. As the main point of contact for your team, you will drive operational success and ensure our high standards are met every day!

Your Key Responsibilities

• Operational Leadership: Be the hands-on leader ensuring your team is effectively executing daily tasks and objectives.
• Coaching & Development: Support and mentor your team to achieve key targets, including upselling and promotions.
• Quality Assurance: Conduct audits in accommodation and other departments to maintain compliance and high standards.
• Guest Experience: Monitor guest feedback and take action to enhance their experience.
• Communication Champion: Ensure clear communication between management and your team, executing plans effectively.
• Relationship Building: Foster strong connections across the resort and with central support teams.

Focus Areas

As a Supervisor Plus, you will also play a vital role in our Buffets, Bars & Shops, and Restaurants & QSRs. Here’s what you’ll focus on:

Buffets

• Food Safety: Lead by example in maintaining food safety and hygiene standards.
• Welcoming Environment: Ensure guests receive a friendly and personalized welcome.
• Team Development: Provide on-the-job coaching to enhance team performance.

Bars & Shops

• Sales Growth: Drive revenue through effective upselling and guest engagement.
• Queue Management: Proactively manage guest flow to minimize wait times.
• Stock Control: Maintain strong stock practices to ensure availability without overstocking.

Restaurants & QSRs

• Exceptional Service: Model outstanding service behaviors for the team.
• Upselling: Encourage the team to recommend starters and desserts to enhance guest satisfaction.
• Checkbacks: Ensure timely check-ins with guests to confirm satisfaction and address any concerns.

What We’re Looking For

• Leadership Skills: Proven ability to coach and support a team in achieving objectives.
• Attention to Detail: Strong focus on maintaining high standards and compliance.
• Guest-Facing Experience: Comfortable handling a variety of guest queries and complaints.
• Sales Experience: Ability to generate new opportunities through promotions and initiatives.
• Communication: Excellent communication skills at all levels.
• Adaptability: Ability to manage multiple priorities and adapt to changing requirements.

Why Join Butlin's?

At Butlin's, we believe in creating smiles and delivering unforgettable experiences. With nearly 90 years of history, our culture is built on fun, teamwork, and a commitment to excellence. If you’re looking for a role where you can truly make a difference and be part of a supportive team, we want to hear from you!

Join us in our mission to provide an 'Altogether More Entertaining and Fun Break' for our guests. If you’re ready to get stuck in and care for each other while creating smiles, this is the place for you!