Costa Supervisor Plus

Join Our Team as a Supervisor Plus!

If you have a passion for coffee and people, we want to hear from you! The Supervisor Plus role at Butlin’s is a unique opportunity to be at the heart of our operations, ensuring that our guests have an unforgettable experience.

Your Role

As the Supervisor Plus, you will be the main point of contact for your team, driving operational success and maintaining high standards across the department. Reporting to the Manager, you will:

• Ensure daily operational plans are executed effectively.
• Coach and support your team to meet key targets, including add-on sales and promotions.
• Monitor guest feedback and take action to enhance their experience.
• Be hands-on in various departments, primarily focusing on accommodation during intake days.

Key Responsibilities

• Lead the team in achieving departmental objectives and maintaining high operational standards.
• Conduct audits and ensure compliance with brand guidelines.
• Foster a culture of food safety and hygiene in our restaurants.
• Deliver a warm and welcoming experience to every guest.
• Coach your team to enhance their skills and confidence in guest interactions.
• Drive upselling initiatives and monitor service flow during peak times.
• Celebrate team successes and create a positive work environment.

What We’re Looking For

To thrive in this role, you should have:

• Excellent leadership skills with a knack for coaching and supporting your team.
• A strong attention to detail for audits and compliance checks.
• Experience in guest-facing roles, handling queries and complaints effectively.
• A proven track record in driving sales and promotions.
• Ability to communicate effectively at all levels and manage multiple priorities.

Working Conditions

The Supervisor Plus will primarily cover accommodation on Mondays and Fridays, with flexibility to support other departments throughout the week. Your role will adapt based on operational needs, ensuring our guests always receive top-notch service.

Why Join Butlin’s?

At Butlin’s, we’re all about fun, excitement, and adventure! For over 80 years, we’ve been creating memorable experiences for our guests. Our culture is built on three core values: Create Smiles, Get Stuck In, and Care For Each Other. If you’re looking for a role where you can truly make a difference, this is the place for you!

Benefits & Growth Opportunities

• Competitive salary and benefits package.
• Opportunities for personal and professional growth.
• A supportive and engaging work environment.
• Be part of a team that values your contributions and celebrates success.

There has never been a more exciting time to join Butlin’s! If you’re ready to take on this rewarding challenge, we can’t wait to meet you!