Supervisor Plus

Join Our Team as a Supervisor Plus at Butlin's!

Are you ready to take on an exciting new challenge? The Supervisor Plus role at Butlin's is your chance to shine! As the main point of contact for your team, you will play a crucial role in ensuring our operational standards are top-notch and that our guests have an unforgettable experience. Reporting to the Manager, you will be the driving force behind our daily operational plans, making sure that everything runs smoothly and efficiently.

Your primary focus will be on accommodation during our busy intake days on Monday and Friday, but you'll also have the flexibility to support various departments throughout the week. Your mission? To ensure our guests receive nothing short of an amazing experience!

Your Responsibilities

• Operational Excellence: Be hands-on in guiding your team to achieve key tasks and objectives.
• Coaching: Mentor your team to hit targets, such as retail upselling and promotions.
• Audits: Take charge of CAFF audits in accommodation and other departmental audits.
• Guest Experience: Monitor and enhance the quality of guest experiences in line with our brand guidelines.
• Feedback Management: Capture and act on guest feedback to continuously improve our services.
• Team Communication: Ensure effective communication between management and your team.
• Relationship Building: Foster strong connections across the resort and with central support teams.
• People Support: Assist with onboarding and employee lifecycle tasks.

Key Focus Areas

1. Food Safety Champion

• Lead by example in maintaining the highest food safety standards.
• Ensure all team members follow correct procedures for food handling and hygiene.

2. Creating a Warm, Welcoming Dining Experience

• Greet guests with a friendly and personalized welcome.
• Resolve guest queries promptly and professionally.

3. Coaching & Developing the Team

• Provide on-shift coaching to build team confidence and capability.
• Support training for new starters on service standards and guest interactions.

What We’re Looking For

• Leadership Skills: Ability to coach and support your team in achieving objectives.
• Attention to Detail: Strong focus on audits and compliance.
• Guest-Facing Experience: Proven ability to handle queries and complaints effectively.
• Sales Experience: Ability to generate new opportunities through promotions.
• Team Collaboration: Experience working with multi-skilled teams.
• Communication Skills: Excellent ability to communicate at all levels.
• Adaptability: Ability to manage multiple priorities and adapt to changing requirements.

Why Join Us?

At Butlin's, we believe in creating smiles and having fun! With nearly 90 years of experience in delighting guests, our culture is what sets us apart. If you’re looking for a role where you can truly make a difference, where teamwork is valued, and where you can grow, then we want to hear from you!

Join us in our mission to provide an 'Altogether More Entertaining and Fun Break' for our guests. If you’re ready to get stuck in and care for each other, you’ll fit right in!