Supervisor Plus

Join Our Team as a Supervisor Plus at Butlin's!

Are you ready to take on an exciting new role that puts you at the heart of our operations? The Supervisor Plus position is a fantastic opportunity to lead a dynamic team and ensure our guests have an unforgettable experience. As the main point of contact for your team, you will drive operational success and uphold our high standards of service.

Your Role and Responsibilities

As a Supervisor Plus, you will:

• Lead the Team: Be the hands-on operational driver, ensuring your team is effectively executing daily tasks and objectives.
• Ensure Compliance: Conduct audits and maintain high standards across various departments, including accommodation, buffets, bars, and restaurants.
• Coach and Develop: Support your team in delivering exceptional guest experiences while driving key targets like add-on sales and promotions.
• Monitor Guest Experience: Capture guest feedback, manage NPS, and take action to enhance satisfaction.
• Communicate Effectively: Ensure clear communication between management and your team, executing plans efficiently.
• Build Relationships: Foster strong connections across the resort and with central support teams.

Key Focus Areas

In addition to your core responsibilities, you will also focus on:

• Food Safety: Champion the highest standards of food safety and hygiene across all venues.
• Guest Experience: Create a warm, welcoming environment where families feel comfortable and well looked after.
• Team Development: Provide on-the-job coaching to enhance team confidence and capability.
• Sales Performance: Drive revenue through effective upselling and dynamic team deployment.

What We’re Looking For

To thrive in this role, you should have:

• Excellent Leadership Skills: Ability to coach and support your team in achieving objectives.
• Attention to Detail: Strong focus on compliance and audit activities.
• Guest-Facing Experience: Proven ability to handle queries and complaints with professionalism.
• Sales Experience: A track record of generating new opportunities through promotions and initiatives.
• Communication Skills: Ability to communicate effectively at all levels.
• Adaptability: Capability to manage multiple priorities and adjust to changing demands.

Working Conditions

This role primarily covers accommodation on our intake days (Monday and Friday), with flexibility to support other departments throughout the week. Your commitment to maintaining high standards will ensure our guests receive an amazing experience every day.

Why Join Butlin's?

At Butlin's, we believe in creating smiles and having fun! With nearly 90 years of experience in delighting guests, our culture is built on three core values:

• Create Smiles: Bring joy to our guests and team members alike.
• Get Stuck In: Dive into your role and make a difference.
• Care For Each Other: Foster a supportive and inclusive environment.

If you're looking for a role where you can truly make an impact and be part of a vibrant team, we want to hear from you!