Costa Supervisor Plus
Join Our Team as a Supervisor Plus at Butlin's!
If you have a passion for coffee and people, we want to hear from you! The Supervisor Plus role is a brand-new opportunity at Butlin's, and it’s your chance to shine. As the main point of contact for our team, you’ll play a crucial role in ensuring our operational standards are top-notch and that our guests have an unforgettable experience.
Your Role and Responsibilities
As a Supervisor Plus, you will:
- Be the operational driver of success, ensuring the team is effectively executing daily tasks and objectives.
- Oversee accommodation primarily on intake days (Monday and Friday) while flexibly supporting other departments throughout the week.
- Coach and develop your team to deliver exceptional guest experiences and meet key targets, such as add-on sales and promotions.
- Conduct audits and ensure compliance with standards across various departments.
- Monitor guest feedback and take action to enhance their experience.
- Foster strong relationships across the resort and with central support teams.
Key Focus Areas Outside of Accommodation
In addition to your accommodation responsibilities, you will also:
- Champion Food Safety: Lead by example in applying food safety and hygiene standards, ensuring all team members follow correct procedures.
- Deliver a Warm, Welcoming Experience: Create a friendly environment where guests feel valued and well cared for.
- Coach & Develop the Team: Provide on-shift coaching to enhance guest interaction and service flow.
- Drive Upselling: Encourage the team to recommend starters, desserts, and add-ons during guest interactions.
- Increase Wet Sales: Ensure quick drink orders and support the team during peak times.
- Effective Checkbacks: Empower team members to confirm guest satisfaction and address any issues promptly.
- Celebrate Success: Recognize and share great performances to build a motivated team culture.
What We’re Looking For
To thrive in this role, you should have:
- Excellent leadership skills with the ability to coach and support your team.
- Strong attention to detail for audit and observation activities.
- Experience in guest-facing roles, handling queries and complaints effectively.
- A knack for generating new opportunities through sales and promotions.
- Demonstrable experience in leading teams to success, including performance management and training.
- Exceptional communication skills and the ability to manage multiple priorities.
Why Butlin's?
At Butlin's, we believe that fun is in our DNA! For nearly 90 years, we’ve been creating smiles and unforgettable memories for our guests. Our culture is one of the best things about working here, and we pride ourselves on our three core values:
- Create Smiles
- Get Stuck In
- Care For Each Other
If you’re ready to be part of a team that delivers Altogether More Entertaining and Fun Breaks, we think you’ll fit right in!
