Costa Supervisor Plus
Join Our Team as a Supervisor Plus at Butlin's!
If you have a passion for coffee and a love for people, we want to hear from you! The Supervisor Plus role is a brand-new opportunity at Butlin's, and it’s your chance to shine. As the main point of contact for your team, you’ll play a crucial role in ensuring our high standards and compliance are met across the department. Get ready to be the hands-on operational driver of success!
Your Responsibilities
As a Supervisor Plus, you will:
- Be the operational leader, ensuring your team effectively meets all key tasks and objectives.
- Coach your team to achieve targets, such as retail upselling and add-on sales.
- Oversee CAFF audits in accommodation and other departmental audits.
- Ensure all stock and propositions are available for our guests.
- Monitor the delivery of a quality guest experience in line with brand guidelines.
- Capture and act on guest feedback to enhance their experience.
- Build strong relationships across the resort and with central support teams.
- Support the people tasks from onboarding through the employee life cycle.
Key Focus Areas Outside of Accommodation
In addition to your accommodation responsibilities, you will also support our Restaurants and Quick Service Restaurants (QSRs). Here’s what you’ll focus on:
- Championing Food Safety: Lead by example in applying food safety and hygiene standards.
- Delivering a Warm, Welcoming Experience: Ensure every guest feels engaged and well looked after.
- Coaching & Developing the Team: Provide on-shift coaching to enhance guest interaction and service flow.
- Driving Upselling of Starters & Desserts: Encourage the team to recommend add-ons during guest interactions.
- Increasing Wet Sales: Ensure quick service for drinks orders and support the team during peak times.
- Effective Checkbacks: Empower team members to confirm guest satisfaction and address any issues promptly.
- Celebrating Success: Recognize and share great performances to build a motivated team culture.
What We’re Looking For
To thrive in this role, you should have:
- Excellent leadership skills with the ability to coach and support your team.
- Strong attention to detail for audit and observation activities.
- Experience in guest-facing roles, handling queries and complaints.
- A knack for generating new sales opportunities and promotions.
- Experience working with multi-skilled teams to meet guest demand.
- Proven success in managing performance and delivering team training.
- Exceptional communication skills at all levels.
- The ability to manage multiple priorities and adapt to changing requirements.
Why Butlin's?
At Butlin’s, we’re all about fun, excitement, and adventure! For over 80 years, we’ve been creating unforgettable experiences for our guests, whether they’re on a family break or enjoying our epic adult-only weekends.
Our culture is what makes Butlin's special. We believe in creating smiles, getting stuck in, and genuinely caring for each other. If you’re looking for a role where you can make a difference and be part of a vibrant team, this is the perfect fit for you!
Join us at this exciting time and be part of something truly special at Butlin's!
