Supervisor Plus (All Areas)

Join Our Team as a Supervisor Plus at Butlin's!

Are you ready to take on an exciting new challenge? The Supervisor Plus role at Butlin's is your chance to shine! As the main point of contact for your team, you’ll play a vital role in ensuring our operational standards are top-notch and that our guests have an unforgettable experience. Reporting to the Manager, you’ll be the hands-on driver of success, guiding your team to meet daily operational plans while adapting to the ever-changing needs of our guests.

This role primarily focuses on accommodation during our busy intake days on Monday and Friday, but flexibility is key as you may also support other departments throughout the week. Your mission? To ensure our guests receive nothing short of an amazing experience!

Your Responsibilities

• Operational Leadership: Be the go-to person, ensuring your team is effectively executing key tasks and objectives.
• Coaching & Development: Mentor your team to achieve targets, such as retail upselling and promotions.
• Quality Assurance: Oversee CAFF audits in accommodation and other departmental audits as needed.
• Guest Experience: Monitor guest feedback and NPS, taking action to enhance their experience.
• Communication Champion: Ensure seamless communication between management and your team.
• Relationship Building: Foster strong connections across the resort and with central support teams.
• People Support: Assist with onboarding and performance management throughout the employee lifecycle.

Key Focus Areas

1. Buffets

• Food Safety Champion: Lead by example in maintaining food safety and hygiene standards.
• Welcoming Atmosphere: Create a warm dining experience for our guests.
• Quality Control: Ensure timely replenishment of food and maintain presentation standards.
• Team Development: Provide on-the-job coaching to enhance team capabilities.

2. Bars & Shops

• Sales Driver: Maximize revenue through effective upselling and guest engagement.
• Dynamic Deployment: Adjust staffing based on guest flow to minimize wait times.
• Stock Management: Maintain strong stock control and ensure compliance with procedures.

3. Restaurants & QSRs

• Food Safety Leadership: Uphold food safety standards and ensure compliance.
• Guest Engagement: Deliver exceptional service and resolve guest concerns promptly.
• Upselling Techniques: Coach the team to recommend starters and desserts effectively.

4. Splash Pool

• Pool Operations: Supervise daily operations and ensure safety protocols are followed.
• Team Leadership: Guide and support lifeguards and pool staff during shifts.
• Guest Experience: Create a friendly environment and address guest queries.

5. Sports & Activities

• Activity Delivery: Plan and lead engaging sports and activities for guests of all ages.
• Team Supervision: Coach team members and allocate daily tasks effectively.
• Health & Safety: Ensure all activities comply with safety procedures.

What We’re Looking For

• Leadership Skills: Proven ability to coach and support teams in achieving objectives.
• Attention to Detail: Strong focus on quality and compliance in all areas.
• Guest-Facing Experience: Comfortable handling a variety of guest queries and feedback.
• Sales Experience: Ability to generate new opportunities through promotions and initiatives.
• Communication Skills: Excellent ability to communicate effectively at all levels.
• Adaptability: Capable of managing multiple priorities and adjusting to changing demands.

Why Join Butlin's?

At Butlin's, we believe that fun is in our DNA! With nearly 90 years of creating smiles, we pride ourselves on our vibrant culture. If you’re looking for a role where you can truly make a difference, where teamwork is celebrated, and where you can grow your career, we want to hear from you!

Join us in creating unforgettable experiences for our guests and be part of a team that genuinely cares for each other. If you’re ready to get stuck in and make a positive impact, this is the place for you!